Sales Operations Manager

Overview

Klüber Lubrication is a global leader in specialty lubrication and part of the Freudenberg Group. With subsidiaries in 30+ countries and partners worldwide, our custom solutions support nearly every industry - from automotive to food processing. Join us to drive innovation, sustainability, and lasting impact - Together beyond lubrication.

Location:

Londonderry, NH
• Hybrid Work

The Sales Operations Manager manages the Pricing and Sales Support teams to deliver premium customer experiences for both internal and external customers. They serve as a critical component of the Customer Journey and will represent the region globally on the topics of pricing and data with a focus on modernizing our approach to the market and leveraging actionable data insights within the Sales and Customer Experience organizations.

• Direct the development and governance of pricing frameworks to support margin optimization and market competitiveness in line with Global standards
• Lead cross-functional pricing initiatives with Finance, Product Management, and Sales to align pricing strategy with business objectives
• Establish pricing controls and compliance protocols to ensure consistency and profitability
• Lead the design and continuous improvement of sales processes, tools, and systems to enhance productivity and customer experience
• Oversee CRM strategy and data integrity, ensuring the platform supports pipeline management, forecasting, and performance tracking
• Guide the development of sales dashboards, KPIs, and performance reports to inform strategic planning and execution. Champion a data-driven culture within the sales organization, ensuring analytics are embedded in decision-making processes
• Partner with Commercial and Finance leadership to deliver actionable insights on customer behavior, market trends, and sales performance

• Bachelor's degree in Business, Management, or a related field.
• Proven experience in Sales Operations for a matrixed, global organization
• Strong background in process improvement and project management.
• Experience with digitalization and automation tools
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Ability to travel as needed within the region and internationally.

• Health Insurance:
  Rely on comprehensive services whenever you need it.
• 401K Match:
  Save for retirement with the company's help.
• Vacation:
  We offer time off to refresh and recharge.
• Education Reimbursement:
  Receive financial aid to help propel your career to the next level.
• Paid Holidays:
  With paid-time off, local holidays are all the way more relaxing.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.