Order Fulfilment & Warehouse Coordinator

Founded in London in 2010, Glassworks London is an independent and style-obsessed fashion brand passionate about bricks-and-mortar boutiques and streamlined digital shopping. Our design-led stores and website are refreshed weekly with small runs of completely new fashion – meaning a constant feed of exciting new styles to try on, supported by the most dedicated and on-it staff-turned-stylists in the industry. With our recent store expansions and ecommerce platform, we are focused on scaling our retail and online channels – all whilst maintaining a strong design aesthetic, exceptional in-store, and customer focus.

The Order Fulfilment & Warehouse Coordinator will be a proactive, responsible, and highly organised individual who plays a key role in overseeing daily order fulfilment, warehouse operations, and customer support activities. You will manage and support the Order Fulfilment & Warehouse Operatives and temporary staff, ensuring all deliveries and B2C/B2B customer orders are processed quickly, accurately, and to brand standards. Reporting to the Order Fulfilment & Warehouse Manager, this role is ideal for someone who thrives in a fast-paced work environment, enjoys managing a small team, and is passionate about maintaining high operational and customer service standards.

Work Schedule:

This role is based at our warehouse in Haggerston, London. We offer 8-hour shifts Mondays to Sundays between 7am and 8pm. For the avoidance of doubt, weekend shifts are required and late night shifts may be required. This is a 6 month temp contract.

• Pick, pack, and dispatch customer orders to brand standards with speed and accuracy.
• Execute inbound/outbound stock transfers, including QC, organisation, and documentation.
• Perform quality control checks on inbound stock and customer returns.
• Process customer returns in line with company policies.
• Keep the warehouse clean, safe, and well‑organised at all times.

• Supervise and coordinate the daily activities of Order Fulfilment & Warehouse Operatives and temporary staff.
• Allocate workloads effectively and monitor team productivity to meet deadlines and KPIs.
• Provide guidance, training, and on‑the‑job support to operatives and temps.
• Ensure compliance with health & safety, operational processes, and brand standards.
• Support the onboarding and induction of new operatives and temporary staff.

• Assist with regular stock takes to ensure inventory accuracy.
• Support management with stock write‑offs in line with finance/operations guidelines.

• Support management with KPI tracking, activity reports, and operational updates as required.

• 1–2 years’ experience in ecommerce fulfilment, customer service, and/or a stock room/small warehouse operative role, with exposure to supervising staff or temps.
• Highly reliable, with a strong work ethic and a positive attitude.
• Highly organised with excellent attention to detail and the ability to manage multiple tasks in a fast‑paced environment.
• Comfortable using basic warehouse/order fulfilment software/platforms.
• Confident communicator and collaborative team player who can motivate and support a small team.
• Comfortable working on your feet and able to lift and move boxes as required.