Warehouse Services Admin Assistant

Direct message the job poster from Fortnum & Mason

Join the Fortnum & Mason Warehouse Team!

Behind every seamless delivery is a team dedicated to precision and excellence, and that’s where you come in. Our Warehouse is the hub that ensures every order reaches our customers on time, every time. From coordinating despatch to managing pick lists and resolving queries, this role is all about organisation, accuracy, and keeping things moving.

Fortnum & Mason are looking for an exceptional Warehouse Services Admin Assistant to join our busy Warehouse team. Reporting to the Warehouse Management Team, you’ll play a vital role in supporting the despatch function and ensuring our customers receive their orders promptly and perfectly.

• Competitive hourly rate + paid overtime*
• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• Subsidised staff meal scheme
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party

* subject to terms and conditions

• To co-ordinate the despatch function including pick list management.
• Support the dispatch team with system queries.
• Process all warehouse flipping from daily Intraday meetings & reports.
• Activate and print all picklists to push out for picking in a timely manner.
• Monitor and update the Back Order report on a daily basis using information from Intraday calls and liaise with B&M teams.
• Push dates on orders to meet delivery timelines where product is not in the business on time.
• Communicate OOS SKU’s and liaise with Customer Relations department regarding subs, failed orders and despatches.
• Monitor orders and notice where incorrect items are ordered or dates are wrong, using established relationships within other departments to resolve queries.
• Process all No charge picks, including documentation.
• Manually updating already delivered orders where required.
• Communication back to the Buying teams of any incorrect product set up which causes problems with despatching.
• Carry out ad hoc duties as requested by the Warehouse Management team.
• To undertake any warehouse duties including lifting and carrying products, cartons etc when needed for the good of the department.
• Analyse despatch data and produce reports.
• Manage back dated orders on the system to ensure there are minimal old or orders in error.

• Strong administrative experience in a fast-paced environment
• Excellent attention to detail and ability to meet strict deadlines
• Proficient in Microsoft Excel and confident with systems
• Outstanding communication and problem-solving skills
• A proactive, organised approach to work

This is a fantastic opportunity to join an iconic brand and play a key role in ensuring our operations run like clockwork. If you’re detail-driven, thrive under pressure, and love making things happen, we’d love to hear from you.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards

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