Logistics Co-ordinator

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Hybrid

Tangle Teezer is a global brand on a simple mission: to give everyone healthier-looking hair with less breakage since 2007. Our gentle brushes are tools for every hair type—from straight to coily—and every routine, helping you go from detangling and blow-drying to styling. Our products are your daily dose of confidence, ready to take on whatever tangles life throws your way.

Tangle Teezer is a proud brand within BIC World, a community of iconic and inventive brands that have created simple, joyful products for over 75 years. As part of BIC World, we're dedicated to reimagining everyday essentials in new, sustainable, and responsible ways. Our culture thrives on a  roll up your sleeves  mindset, empowering self-starters and innovators to take ownership of their careers and make a meaningful, global impact.

Helping you have healthy hair has been our manegoal since 2007. No matter your hair type – straight, curly, fine, fragile, or coily– our range of gentle brushes will leave you with healthier-looking hair and less breakage. With tools for every stroke of your routine, from massaging to detangling and blow-drying to styling, they’re your daily dose of confidence. So, you can take on whatever tangles life throws your way.

As the Logistics Co‑ordinator you will be instrumental in ensuring Tangle Teezer’s inbound stock purchase orders and outbound sales orders are fulfilled on time and in line with priorities set by the Operations and Sales teams. This will involve working closely with our suppliers, 3PL and clients as well as managing the operational relationship with our main freight partners to maintain a compliant import/export operation.

• Process shipment bookings for regular and ad hoc global air, road, marine & courier transportation activities
• Work in partnership with forwarders and global distributors to plan multimodal export shipments, acting as an escalation point for Logistics Assistant to resolve issues
• Oversee collection scheduling for outbound orders, controlling weekly/monthly planning in alignment with 3PL requirements and distributors’ needs
• Work closely with the Production team, vendors and forwarders to plan, process and track import shipments of inbound UK/US stock
• Collaborate with the Logistics Manager to ensure import/export service levels are met, forwarder KPIs reviewed and shipment/cost data is reported to the wider business
• Own and manage the Logistics Admin mailbox, acting as the key liaison point for Sales Administrators and Supply Chain team responding to queries on the status of export deliveries and customer non-conformances
• Support Logistics Manager with the review of internal/external outbound processes and identify improved ways of working
• Oversee Logistics PO management process and review freight/duty spend
• Provide proactive support to the wider business covering the impact of international trade, customs and shipping issues

• A minimum of 3 years combined business experience within Logistics, Transport, Supply Chain or Import/Export Administrator roles with exposure to multimodal freight
• Exceptional attention to detail and ability to be agile in a fast-paced environment
• Good communication skills and an ability to work well under pressure within the time constraints of the order fulfilment cycle
• Prior knowledge of Incoterms, HS codes and import/export customs compliance to help support the global movement of Tangle Teezer goods
• A good understanding of rules of origin and preferential duty, including experience of working with the Chamber of Commerce network
• Ability to lead operational relationships with forwarders, managing KPIs, benchmarking/budget control and compliance review/reporting on a monthly basis
• Collaborative approach with Logistics Assistant to oversee the review and improvement of internal/external operational processes with 3PLs and forwarders
• Strong ERP knowledge, preferably Microsoft Dynamics Navision and highly proficient in MS Office, allowing maintenance, analysis and reporting of data

We know that imposter syndrome can get in the…