Gatwick Duty Operations Manager

Gatwick Duty Operations Manager

We are easy

Jet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easy

Jet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easy

Jet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easy

Jet.

• Have significant and demonstrable experience in an airline or airport operations environment
• Enjoy leading teams, making decisions under pressure, and driving operational excellence
• Are able to work shifts day and nights

You’ll join our Gatwick team, reporting to the Head of Operations – Gatwick, and play a central role within our Operations Function. You’ll be at the heart of easy

Jet’s Gatwick operation, accountable for the daily success of our operations plan and acting as the focal point for all easy

Jet Gatwick intelligence and decision making.

As Gatwick Duty Operations Manager, you’ll be the driving force behind our flagship base, handling over 25,000 customers each day. You’ll work closely with Gatwick Airport, our Ground Handling and Airport partners, and easy

Jet’s ICC to deliver and continuously improve our daily flying programme.

You’ll be the single and senior easy

Jet operations representative at Gatwick, accountable for the stability and success of our operation. Your responsibilities will include:

• Owning and evolving our A-CDM performance, ensuring timelines and flight plans are met and exceeded
• Maintaining and developing the library of LGW SOPs with third parties and ICC, ensuring standards are understood and followed
• Driving a culture of continuous improvement through analysis, feedback, and confident communication at all levels
• Identifying and mitigating future operational risks, leading easy
  
  Jet’s approach to co-ordinate inputs and deploy solutions
• Representing easy
  
  Jet at daily briefings, clearly articulating our focus and requirements to internal and external stakeholders
• Providing bronze crisis response coverage, leading tactical responses to major disruption and making quick, confident decisions for the benefit of our customers

• Significant experience in airline or airport operations, with strong system and regulatory knowledge
• Ability to rapidly assess impact and prioritise tasks in a fast-paced environment
• Experience working in a lean environment, using structured problem solving and operational improvement methods
• Strong communication skills, able to translate complex information for different audiences
• Demonstrable leadership through empowerment, inspiring others to act in the best interests of our customers
• Ability to obtain an airside  (5 years CRC and references)

• Up to 20% maximum bonus
• 5% pension contributions
• Medical Cash Plan
• Excellent staff travel benefits
• Annual credit towards an easy
  
  Jet holiday
• Various flexible benefits and extras

This shift-based role will be based in London Gatwick. The role will be rostered to ensure 24/7 coverage of the Gatwick operation.

At easy

Jet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at  We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.