Customs Broker​/Manager

Position: Customs Broker / Manager
Location: Greater London

Freightserve recruitment are looking for a Senior Customs Broker / Manager who has experience within Customs (Import and Exports). The company are a busy fast growing company.

Role Overview

We are seeking a senior operational leader with strong customs expertise to lead the setup, integration and long-term management of our in-house customs function, while also supporting our wider aviation logistics operations.

This is a hybrid role, combining:

- • Senior customs leadership

• Hands-on operational support

• Full ownership of customs P&L, compliance and development

The role is critical to transforming customs from an outsourced service into a core competitive advantage and standalone profit centre, that we grow out.

Key Responsibilities:

- • Lead the end-to-end establishment of in-house customs brokerage

• Design and implement customs SOPs, workflows and controls

• Act as Company's senior technical authority on customs matters

• Support AEO readiness and compliance frameworks

• Ensure full compliance with HMRC, Border Force and regulatory bodies

Operational Integration:

- • Embed customs seamlessly into time-critical aviation operations

• Support AOG, engine movements, aircraft parts and high-value shipments

• Ensure customs enhances speed, accuracy and customer experience

• Act as a senior escalation point for complex or urgent movements

People, Training & Development:

- • Dual-train the operations team on customs fundamentals and best practice

• Reduce key-person dependency through structured knowledge sharing

• Lead, mentor and develop customs capability as the team scales

• Build a high-performance, compliance-led culture

Commercial & P&L Ownership:

- • Full responsibility for customs P&L, pricing and margin management

• Convert third-party customs spend into internal revenue

• Develop customs services for:

- o Existing customers

o Overseas agents

o Transport partners and other forwarders

• Bring on new business, starting with existing partners

• Support cross-selling across air, road and 3PL services

Skills & Experience Required:

- • Senior experience as a Customs Broker / Manager

• Strong UK import/export customs knowledge

• Background in freight forwarding, aviation or time-critical logistics

• Leadership experience with a commercial mindset

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry