Bag Hall Team Leader - Heathrow Airport T4

Overview

TERMINAL T4 – TEAM LEADER (BAGGAGE HALL SERVICES), GRADE B4, TERMINAL T4. To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.

• Supervise/allocate tasks including reporting, absences and overtime.
• Plan and deploy resources to ensure rosters meet customer and operational requirements.
• Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained.
• Ensure compliance with Swissport corporate safety and security procedures to meet regulatory standards and deliver the desired customer service experience.
• Maintain up-to-date manuals and documentation.
• Build and maintain relationships with customers and Airport Authorities.
• Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, 121s and completion of relevant reports.
• Ensure compliance with Swissport’s SOPs, policies and procedures.
• Ensure maximum efficiency in the operation of inbound and outbound baggage and aircraft loads.
• Resolve conflicts and irregularities and take appropriate action.
• Responsible for maintenance of assigned equipment and materials.
• Contribute/assist with local emergency plans.
• Other duties as assigned.

• Flexible to work a variety of shifts (days, evenings, nights, weekends and public holidays).
• Ability to speak and understand the English language.
• Ability to travel to the airport at times where public transport is not available.
• Ability to follow processes and procedures and apply a flexible approach when required.
• Willingness to work in inclement weather.
• Able to work in a manual environment and lift up to 32 kg throughout a shift as required.
• Able to work as part of a team in a challenging environment.
• Previous experience working in an aviation environment is desired.
• Experience of leading teams.
• Excellent organisational and planning skills.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office.
• A full driving licence.

• Satisfactory completion of 3 years continuous service (typically).
• Attainment of competency in all basic, intermediate and advanced tasks and duties.
• Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role.
• Further progression / promotion — subject to successful application to job vacancies arising.