Operations Support Agent

Responsible for handling and sorting our freight with the highest safety standards, ensuring all shipments move seamlessly and in a timely manner.

Fed Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people knows that their day‑to‑day work is invaluable in delivering outstanding experience to our customers. With 530,000 team members worldwide, we are as diverse as the world we serve.

40 hours per week. Monday – Friday 11:00‑20:00.

£14.02 per hour. Premia paid for hours worked between 7 pm and 10 pm, and 10 pm and 6 am.

• Ensuring customers’ urgent packages get to the right place on time.
• Answering incoming calls from customers about shipment collection requests and delivery inquiries.
• Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day’s delivery.
• Entering data into our in‑house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to Fed Ex processes, procedures, controls, and regulatory requirements.

• Good communication and social skills.
• Ability to work in a fast‑paced environment with strict timelines.
• Ability to manage your own time effectively with attention to detail.

• Attractive compensation package.
• Training to get you started and on‑the‑job learning opportunities.
• Extensive learning resources to further develop your skills and knowledge.
• Tuition Assistance Program (applicable for Fed Ex positions with a permanent contract).
• Employee Assistance Program for you and your family in difficult life situations.
• Employee reduced‑rate shipping.
• Great career opportunities.
• Fed Ex is one of the world’s most admired companies and trusted brands year after year.

Fed Ex is an equal‑opportunity employer and we are committed to a diverse and inclusive workforce, providing growth opportunities for all. Fed Ex in the UK is Disability Confident ‘Committed’.