Trainee Operations Assistant

Right Now Group are recruiting for a Trainee Operations Assistant to join an air cargo GSA based in the Heathrow area
. Our client is looking for a professional, well-presented individual who is eager to build strong working relationships with both airline partners and customers.

The successful candidate will join a small, close-knit team
, working closely alongside the Director
, making this an excellent opportunity to gain hands‑on exposure and develop a long‑term career within air cargo operations.

Position: Trainee Operations Assistant
Location: Feltham
Hours: Monday to Friday | 09:00 - 17:30 (Office-based)
Salary: £25,000

Key Responsibilities for a Trainee Operations Assistant:

• Handling customer, airline, and supplier calls relating to cargo bookings
• Supporting airline bookings and coordinating with ground handling agents
• Coordinating collections and ensuring cargo meets flight cut-off times
• Assisting with job costing, data entry, and operational reporting
• Supporting with pricing and preparing quotations for freight forwarders
• Keeping airlines updated on bookings and available cargo capacity
• Booking freight directly on airline systems

Key Skills for a Trainee Operations Assistant:

• Polite, well-presented, and professional approach
• Strong communication skills with excellent attention to detail
• Willingness to listen, learn, and develop within the air cargo industry
• A genuine desire to build a long‑term career in logistics and airline services