Freight Forwarder

Role Overview

Export Gateway Operator – Feltham, UK – Full Time. A fast‑paced gateway team role handling export airfreight operations.

• Process and consolidate export airfreight shipments accurately and efficiently.
• Prepare, check, and complete export documentation (AWBs, manifests, customs entries) ensuring compliance.
• Liaise with airlines, handling agents, and internal teams to secure flight bookings and confirm space.
• Monitor shipment progress and update freight management systems.
• Handle security screening and ensure cargo complies with airline and regulatory requirements.
• Build and break down ULDs according to airline specifications and coordinate with warehouse teams for cargo loading.
• Verify and apply correct rates and charges to shipments.
• Ensure adherence to company SOPs, IATA, CAA, and HMRC regulations.
• Proactively identify, communicate, and resolve operational issues to prevent shipment delays.
• Support continuous improvement initiatives to enhance service quality and operational efficiency.

• Previous experience in Export Airfreight operations.
• Strong understanding of export documentation, customs, and airline procedures.
• Excellent attention to detail and commitment to accuracy.
• Confident using freight management systems (knowledge of CW1 preferred).
• Customer‑focused with a strong commitment to delivering high‑quality service.
• Reliable, adaptable, and able to multitask effectively in a fast‑paced environment.
• Strong communication and problem‑solving skills with a positive, professional attitude.
• Excellent IT literacy and ability to quickly learn new systems.
• Ability to remain calm under pressure while maintaining excellent service standards.

Competitive Salary Package and opportunity to grow within a driven company. Enhanced Annual Leave entitlement from start, increasing with length of service. Salary Sacrifice Cycle Scheme. Employee counselling for wellbeing. Company Pension with Life Cover and Critical Illness cover.

If this sounds like the next step for you, please apply with your CV without delay. All successful candidates will undergo necessary right‑to‑work checks and referencing.