Supply Operations – Mobile

Position: Supply Operations – Mobile Contract)
About Curb

Curb is driving the future of taxis and reimagining urban mobility with a driver-first approach to ride-hailing. As one of the largest networks of taxis and licensed for-hire vehicles, Curb brings unparalleled transparency to both riders and drivers. We are connected to more than 100,000 drivers and 45,000 vehicles across the U.S. and U.K., powering millions of taxi rides worldwide and facilitating billions in annual payment transactions through our open mobility platform.

Curb has built an innovative suite of products that unify the supply of taxis and licensed for-hire vehicles—delivering the first comprehensive solution that serves passengers, drivers, and fleets alike. Our B2B services power millions of rides for transit agencies, healthcare providers, and businesses, while our payment solutions and Taxi TV advertising reach and engage millions of riders every day.

Every day, we take on the exciting challenges of building the mobility network of the future. Our teams of passionate entrepreneurs, creative thinkers, and change-makers collaborate from offices in London, New York, Northern Virginia, and Las Vegas.

About the Role:

We’re looking to grow our frontline team in London. The Operations team is staffed with Curb Experts who have in-person and virtual interactions with TfL licensed black Taxi drivers. Our team uses a combination of sales, customer service and problem solving to get value out of the driver’s time using Curb. Curb experts are skilled in converting prospective drivers to take their first trip, helping existing users earn more with Curb, and reengaging drivers who have stopped using the platform.

What You’ll Do:

* Have 1:1 and group interaction with current and prospective Curb drivers

* Test new driver product features working cross-functionally

* Ask probing questions to understand driver needs and issues

* Convert prospective drivers to onboard and take their first trip on the Curb platform

* Speak with drivers to understand product issues to relay back to internal teams

* Follow support logic to help drivers with troubleshooting

* Be persuasive, empathetic, and creative in helping drivers to leverage Curb more

* Reengage drivers who have stopped using the platform by overcoming blocks and obstacles they are facing.

Basic Qualifications:

* Experience in customer-facing role

* Adept skills with Excel, Google sheets, power point, and google slides

Desirable (Not Essential):

* Experience with in the London Black Taxis industry.

* Previous work with black taxi drivers and fleet operators.

* Knowledge of Transport for London (TfL) taxi standards and compliance.

Preferred Qualifications:

* Program Management, Sales, account management, or business development experience

* Demonstrated ability to problem solve and troubleshoot

* Effective communication skills with the ability to interact and connect with many types of personalities

* Experience or knowledge about the taxi industry or private hire vehicle industry