Primary System Analyst, Charles River Development, Assistnat Vice President

This job is with State Street, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Company Profile:
Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets.

Charles River were acquired by State Street in October 2018.
Background:
A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients.
Responsibilities:
This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions, including:
Client assistance in optimal use of the system

User administration/privileges

Parameter configuration changes

System availability

Application and database performance tuning

Daily operational processing monitoring and support

Charles River IMS and database software patches

Charles River IMS version upgrades

Assistance with problem support and resolution

Business Continuity/Disaster Recovery assistance

Working with Charles River colleagues to smoothly transition new Clients to production operation.

Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.

Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.

Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.

The role will involve periodic out of hours support and/or weekend work.

Occasional travel to customer sites may be required for planning and review meetings.

Skills, Experience & Qualifications

Required:

Experience with Financial Services Investment Management, Trading or related systems highly preferable ( e.g. Charles River IMS)

Proven ability to partner with various internal departments to deliver superior customer service.

Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.

Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.

Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.

Bachelor's degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths' or Statistics preferred.

Minimum of 3+ years' relevant industry experience

About State Street
What we do.  State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow.  We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support…