Decant Officer

Full time | Civic Recruitment Limited | United Kingdom

Posted On 09/03/2026

Community & Social

City Hillingdon

Province Hillingdon

Postal Code UB10

Job Purpose

The Decant Officer is responsible for delivering an end-to-end decant service for residents affected by regeneration and redevelopment programmes. The role ensures tenants are supported throughout the relocation process, from initial engagement through to rehousing and, where applicable, returning to redeveloped properties.

Working within a multi-disciplinary regeneration hub, the Decant Officer manages a dynamic caseload, develops person-centred decant plans, and works collaboratively with internal teams, contractors and partner agencies to achieve successful housing outcomes. The role prioritises resident engagement, supports vulnerable households, and ensures statutory requirements and council policies are followed throughout the decant process.

Manage and deliver an end-to-end decant service for tenants and other residents affected by regeneration schemes.

Develop and implement individual, person-centred decant plans for households, including plans for returning tenants where applicable.

Manage and prioritise a complex caseload of short and long-term decant cases to meet programme deadlines.

Monitor progress against key milestones and proactively manage risks to ensure successful relocation outcomes.

Act as the main point of contact for residents throughout the decant process.

Provide clear advice and information about the decant process, rehousing options, and available support.

Support vulnerable tenants and households who may require additional assistance during relocation.

Use proactive and creative engagement methods to work with harder-to-reach residents.

Conduct housing needs surveys to ensure resident data remains accurate and up to date.

Draft and issue statutory notices relating to the decant process in accordance with legislation and policy.

Process Home Loss and Disturbance payments and maintain accurate records.

Coordinate removals, property disconnections/reconnections, and other logistical arrangements through approved contractors.

Maintain detailed and accurate case records and reports using the council’s case management systems.

Ensure monitoring and statistical data relating to decant activity is kept up to date.

Work collaboratively with colleagues across housing services, regeneration teams, and other council departments.

Build and maintain effective partnerships with external organisations including health services, contractors, voluntary organisations and support agencies.

Attend case conferences, review meetings and other relevant forums to support positive resident outcomes.

Contribute to the development and implementation of service plans and regeneration strategies.

Identify opportunities to improve processes and enhance service delivery.

Ensure all work is delivered in line with council policies, customer care standards and housing legislation.

Maintain knowledge of current policy, research and best practice relating to housing regeneration and decanting.

A Level standard of education or equivalent experience.

Evidence of continuing professional development is desirable.

Experience delivering customer-focused housing services within a social housing environment.

Experience managing a demanding caseload involving residents with diverse needs and vulnerabilities.

Experience working collaboratively with multiple stakeholders to resolve complex issues.

Experience collecting and managing resident data and conducting surveys.

Experience engaging effectively with vulnerable or harder-to-reach residents.

Experience of decanting residents within regeneration programmes is desirable.

Strong understanding of the landlord-tenant relationship within social housing.

Knowledge of landlord responsibilities relating to tenant decanting and relocation.

Excellent customer service and communication skills, both written and verbal.

Ability to manage challenging situations and behaviours with confidence and professionalism.

Ability to identify risk and develop practical solutions to support residents.

Good IT skills including Microsoft Word, Excel and case management systems.

Ability to manage workload effectively and prioritise competing demands.

Ability to work flexibly, including attending out-of-hours meetings or visits where required.

Full driving licence and access to a vehicle is desirable.