Floating Support Worker

Floating Support Worker

This is an opportunity for someone compassionate and driven to make a real impact, supported by training and reflective practice.

• Location:
  
  West London Floating
• Salary: £27,636 per annum
• Closing Date: 16 March, 2026
• Employment Type:
  
  Permanent
• Hours per week: 37.5

This role focuses on helping adults with a recent history of rough sleeping, covering 7 West London Boroughs. You’ll form strong, trusting relationships; provide practical guidance around housing, benefits, health and meaningful activities; and work flexibly with other agencies to keep people engaged and moving forward. Using a strengths based approach and the principles of Acceptance and Commitment Therapy, you’ll help clients increase confidence, resilience and independence while ensuring support is personalised and accessible.

As Floating Support Worker at the service in West London, you’ll collaborate closely with housing, health, substance use and community partners to deliver coordinated, high quality support, advocating for clients and challenging barriers when needed.

• Provide trauma informed, person centred support to adults with complex needs in supported accommodation.
• Build trust and engage flexibly to help clients sustain tenancies and prevent repeat homelessness.
• Support clients with housing, health, finances, benefits and meaningful activities.
• Use ACT based approaches to build resilience, confidence and psychological flexibility.
• Work closely with multi agency partners for coordinated support.
• Advocate for clients and challenge barriers within local services and systems.
• Accompany clients to appointments and maintain accurate, timely records on In Form.
• Uphold safeguarding, professional boundaries and safe lone working practices.

You’ll bring the ability to engage quickly with adults facing homelessness, mental ill health or substance use, using clear communication, focused support planning, strong risk assessment skills and accurate digital record keeping to help people sustain tenancies and access the services they need. Working confidently with accommodation providers and multi agency partners, you’ll adapt your approach to each person, applying trauma informed, strengths based practice with resilience, professionalism and strong safeguarding awareness.

We’re looking for evidence of supporting people with complex needs (including lived experience), understanding tenancy risk, practising safe lone working and demonstrating inclusive, solutions focused behaviour in community based settings.

• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death in service benefit
• Access to legal and practical support

The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment.

All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on.

Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.