Service Delivery Officer: Wellbeing

Service Delivery Officer:
Wellbeing About the role

We have an exciting opportunity for a Service Delivery Officer:
Wellbeing to join our Wellbeing team, based in London.

As Service Delivery Officer:
Wellbeing, you will play a key role in supporting working and retired musicians facing health, wellbeing, or financial difficulties. You will deliver structured, person-centred casework, helping musicians navigate complex situations and access the most appropriate support aligned to their individual goals.

The role focusses on understanding each musician’s circumstances, carrying out needs and outcomes assessments, and coordinating tailored packages of support. This includes managing wellbeing grants, facilitating referrals and signposting to specialist providers where required.

Working within the charity’s eligibility and case management guidelines, you will contribute to ensuring that Help Musicians’ resources are used responsibly, consistently and with maximum impact.

You will also collaborate closely with internal teams and external partners, helping musicians access the full range of preventative and responsive support available.

Reporting to the Senior officer:
Wellbeing (Working and Retired), this role also contributes to maintaining a safe working environment and supporting safeguarding practices. On occasion the role may be required to assist with higher-volume service delivery tasks alongside other teams in the department during periods of demand.

You will bring experience of delivering structured casework or support within a relevant setting such as health, social care, or the charity sector. You are comfortable dealing with sensitive situations in an empathetic manner, and are skilled at building trust‑based, professional relationships.

You are highly organised, able to manage competing priorities, and confident maintaining accurate records and documentation. You are comfortable making decisions within defined guidelines, including communicating difficult outcomes with clarity and empathy.

Our work has a direct impact on the lives of thousands of people every year. If you are passionate about creating a world where musicians can thrive, then this could be the place for you.

For full details of the role and how to apply please click ‘Apply/Apply now’ and visit our website. You will need to download our application forms and submit these to us by the deadline below.

Final date to receive applications:
Monday 16th March, 9am.

Any offer of employment will be subject to providing evidence of a clear Basic DBS check
.

We are a charity that welcomes and positively encourages applications from individuals from a diverse range of backgrounds and experiences and will select the best person for the job based on merit, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity, or socio‑economic background.

We are proactively focussed on inclusion to ensure our team at Help Musicians and Music Minds Matter is representative of the diversity of musicians that we support. To find out more about our current Equity, Diversity and Inclusion work, visit our dedicated webpage.

All enquiries and applications should be made to our People team via the recruitment email on our website.