Sheltered Income Officer LBHF

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Salary range: £42,912 - £44,235 per annum

Work location: Hammersmith & Fulham Civic Campus, King Street, London W6 9JU

Hours per week: 36.00

Contract type: Permanent

Vetting requirements: Standard DBS Check

Closing date: 18 March 2026

Contact details for Informal discussion: Sonia Meikle, Rental Income Team Manager via email on

The above opportunity has arisen for this new post to provide support within the Housing Income team. The role is to manage all Sheltered housing income, with responsibility for maximising income from rent, service charge and personal charges. Assisting and supporting Sheltered residents to maximise their income and to take appropriate arrears action where necessary.

• Manage all sheltered housing income streams, including rent, service charge and personal charges.
• Maximise income from rent, service charge and personal charges.
• Visit residents in their homes and attend scheme surgeries supporting welfare benefit take up and tenancy sustainment.
• Assist and support sheltered residents to maximise their income and take appropriate arrears action where necessary.

• Good knowledge of IT and competence in Microsoft Office applications and rent recovery applications.
• Knowledge and experience of recovering debt.
• Excellent customer service skills and effective communication with service users, care providers, representatives and staff.
• High motivation and strong interpersonal skills.
• Experience working with sheltered housing residents is desirable.

We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinions of others, and promote benefits and opportunities for all.

We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working.  to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community – it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression.

We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership or pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please .

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing or by post to The Town Hall, King Street, Hammersmith W6 9JU
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Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy:
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age,…