Team Leader - Foreign National Service; FNS

Company Description

Are you passionate about creating positive change in society? At Catch
22, we're dedicated to building a world where everyone has a good place to live, supportive people around them, and a fulfilling purpose. If you share our vision and want to make a difference, we invite you to joinour team as Service Coordinator (Foreign National Offenders).

Catch
22 is driven by a mission to improve lives on the front line and change the systems that can trap and dis empower individuals. We operate at the intersection of charity and business, uniquely positioned to deliver impactful solutions to complex societal challenges.

In our Justice division, we work tirelessly with young people and adults in custody and the community, offering a range of services from offender management to victim support. We believe in empowering individuals to desist from crime and realise their true potential.

As a Team Leader for the Foreign National Service at HMP Wandsworth, you'll play a pivotal role in delivering vital support services. You'll work closely with FNOs and the Support Worker to provide interventions to help them engage with the regime, gain practical skills, and access purposeful activities.

Your duties will include:

• Managing service performance to meet contractual commitments and maximise effectiveness.
• Representing the service at multi‑agency meetings, providing updates and future plans.
• Leading and supporting staff to meet objectives through supervision, training, and performance management.
• Developing and delivering innovative interventions to motivate and encourage FNOs' engagement.
• Maintaining stakeholder relationships within the prison cluster and sharing relevant information.
• Managing a caseload of FNOs, conducting assessments, implementing support plans, and monitoring outcomes.
• Delivering group activities and workshops to enhance communication skills and confidence.
• Collaborating with partners to ensure a cohesive pathway of support for FNOs.
• Involving FNOs in co‑creating the service to address their priorities and needs.
• Providing training to professionals to raise awareness and develop skills in supporting FNOs.
• Making appropriate referrals and signposting FNOs to support services and activities.
• Ensuring genuine engagement with offenders and supporting their progress towards independence.

Organisational Relationships:
You’ll report to the Senior Operations Manager and collaborate closely with key stakeholders, including directors, service managers, probation staff, and prison personnel.

Join Us in Making a Difference:
If you’re ready to be a positive influence for change and work with a dynamic team to support FNOs, apply now to become our Service Coordinator. Together, we can create a society where everyone has the opportunity to thrive.

Catch
22 is an equal opportunity employer and welcomes applications from all backgrounds.

The ideal candidate will be:

• A confident professional who thrives under pressure and adapts to change.
• Skilled in building and managing relationships to achieve shared goals.
• Detail‑oriented with excellent communication skills and a commitment to confidentiality.
• Capable of completing timely performance and management reports.
• Adaptable to working in a challenging environment while maintaining a motivational approach.
• Possessing an appropriate professional qualification with evidence continuous professional development.
• Able to communicate with FNO both verbally and in written form.

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF
3851Y in your message so that we can identify the opportunity.

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.

Contract: Permanent

Hours & work pattern: Full time, 38 hours per…