Homeless Prevention Early Intervention Officer

Job Title:

Homeless Prevention Early Intervention Officer

Location:

Twickenham, hybrid working once training completed (2-3 days remote)

Hourly rate £20.03 PAYE / £26.08 UMB Per Hour

Contract Length: 3-month contract (possibility of extension)

Working Pattern:
Full Time, Monday - Friday, 36 hours

ASAP Start

At Richmond & Wandsworth Better Service Partnership, we’re committed to delivering high‑quality services that help our communities thrive. As part of our joint workforce, you’ll be joining a collaborative, innovative team dedicated to supporting residents when they need it most.

In this vital frontline role, you will:

• Act as the first point of contact for residents at risk of homelessness.
• Carry out initial enquiries, gather key information, and assess risk factors.
• Provide clear, practical advice on housing rights, tenancy issues, welfare benefits, income maximisation, debt, and housing options.

Work proactively to prevent homelessness, including:

• Liaising with landlords, family members, and housing providers
• Supporting residents with rent arrears
• Delivering early interventions for victims of domestic abuse
• Conducting home visits where needed
• Allocate cases to Homeless Prevention and Solutions Officers when homelessness within 56 days is identified.
• Maintain accurate case records, data, and documentation to support service delivery and statutory reporting.
• Support the wider team through collaborative working, customer service excellence, and knowledge sharing. This role contributes directly to helping residents stay safe, secure, and supported—often at critical points in their lives.

We're looking for someone who can bring empathy, professionalism, and problem‑solving skills to every interaction.

You will have:

• Experience in a customer service, housing, or lettings environment
• Confidence in carrying out interviews, investigations, and negotiations
• Strong record‑keeping skills, including digital record systems
• Ability to have honest, sensitive conversations about housing options
• Excellent interpersonal, listening, and negotiation skills
• Ability to work effectively with people from diverse backgrounds
• Creative thinking to identify early intervention solutions

• Knowledge of homelessness legislation and housing-related policy
• Understanding of local authority services and referral pathways
• Experience working as a triage officer (desirable)

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