Residence Supervisor

Residence Life Supervisor (RLS)

Part-time Live-in Fixed-term:
May 2026 – April 2028

We have exciting opportunities to join our live-in Residence Life Supervisor (RLS) team with a May 2026 start date (please see below for application timeline).

The RLS team helps to create a welcoming, inclusive and safe environment within the residence hall. Serving as the first point of contact for students, the RLS team acts as the backbone of the on-call system. We typically have over 300 students each semester, and the RLS team works to support students during nights and weekends, and helps staff ensure the safe and professional operation of the programme.

To apply, please send your CV and cover letter to –

The Residence Life Supervisor (RLS) is part of a team of 9-11 RLSs dedicated to supporting students studying abroad in London. Each RLS is required to support students during nights and weekends, be a member of the emergency on-call rota and help staff ensure the safe and professional operation of the programme. The role is residential and requires the RLS to reside on-site overnight while the semester is in session, unless agreed otherwise in advance with the Line Manager.

In return for being present during all periods when students are on site, the RLS will receive a single en-suite bedroom and a monthly stipend. Common spaces and kitchens will be shared with students for the duration of the semester.

Purpose:

To create and build a welcoming, inclusive, and safe community within the residence hall. The RLS team serves as the first point of contact for students and forms the backbone of the on-call team. As the primary contact, each RLS should be able to respond effectively in difficult and emergency situations while also having the patience to handle routine, yet sometimes challenging demands.

It is essential that the RLS team works closely together, providing support and assistance to one another to ensure the wellbeing of students and the smooth operation of the residences.

• Reside in the assigned residence during the semester, when students are present.
• Work during student arrivals – typically on a Saturday and Sunday. Exact dates below.
• Work during student departures – typically on a Friday or Saturday. Exact dates below.
• Be accessible and available to students, particularly during the first and last week of each semester, weekends, and evenings.
• Meet informally with students on a regular basis throughout the semester to build community relationships, provide pastoral support, and establish appropriate contact points.
• Plan and execute a series of social events (mixers) for students to help foster a sense of community within the residence.
• Act as a resource for students, offering recommendations and guidance on activities and experiences in London.
• Help students to resolve residential issues related to community living, examples include roommate conflicts and messy kitchens.
• Mediate student issues, with the ability to recognise when to escalate and involve London staff.

• Serve as a primary member of the on-call team, being on-call approximately 3 or 4 days per week on a rota basis.
• Help respond to emergencies and provide pastoral support when needed.
• Complete mandatory training by BUSA London during the probationary period. This consists of Emergency First Aid at Work, Mental Health First Aid and Fire Marshal training.
• Understand the student health insurance policy, BUSA London emergency systems, Title IX, Cleary Act, FERPA and other laws and procedures as required.
• Adhere to the BU lone worker policy and take due regard for personal safety.
• Maintain a detailed log of all on-call situations and call outs regardless of severity.
• Escalate without delay to serious medical or other urgent issues affecting students.
• Submit incident reports for any event involving student injuries, hospital visits, or serious personal issues.
• Report maintenance issues to the appropriate staff and work together to ensure issues are resolved promptly.

• Check BU emails daily and respond to queries promptly, ensuring replies are sent within 24 hours.
• Attend…