Advisor, Social Work, Family Advocacy & Support Services

Interviews will take place on 10 March 2026.

Reports to:

Head of Service

Hours:

Full-time (37.5 hours per week) 12 month contract.

Contract:

Permanent

To provide Brent residents with free advice that is accurate, effective, and tailored to individuals’ circumstances. This could be face-to-face advice or by telephone or other digital media.

• Providing in-depth quality advice
• Conducting income maximisation reviews and supporting income take-ups
• Making grants, other hardship schemes or discretionary funds applications
• Conducting casework where necessary to progress a presented issue.
• Referring residents and service users to other financial and non-financial support schemes and organisations based on individual needs.
• Researching relevant information using appropriate information sources
• Ensuring your work reflects and supports the Citizens Advice service’s Equality, Diversity and Inclusion strategy.
• Assisting with research and campaign work
• Maintaining detailed case records and data entries that meet all auditing, quality standards and CAB funders’ requirements.

• Conducting advice Interviews using sensitive listening and questioning techniques
• Enabling residents to explain their issue/s and empowering them to set their own priorities.
• Researching, interpreting and communicating relevant information to enable residents to receive comprehensive and tailored advice on their option/s.
• Providing advice on all available and suitable options, including their advantages, disadvantages and implications or consequences, enabling residents and other clients to make informed decisions on their option/s.
• Supporting clients with income maximisation, including better-off calculations and welfare benefit claims.
• Drafting or writing letters to or negotiating with third parties, such as statutory and non-statutory bodies, in appropriate cases on behalf of clients.
• Ensuring all work conforms to the organisation’s processes and procedures
• Ensuring all work meets all appropriate quality standards and funders’ requirements.
• Maintaining timely, accurate and detailed case records
• Complying with data collection requirements to enable information retrieval, statistical monitoring and report preparation.
• Ensuring all work reflects and supports the organisation’s services and policies, including the Equality, Diversity and Inclusion strategy.

• Assisting with research and campaign work by providing information and appropriate case studies and participating in Citizens Advice and approved funders’ research and campaign initiatives.
• Recognising the root causes of problems and alerting clients to research and campaign options.
• Responding to Citizens Advice Network Panel or funders surveys and submit evidence forms as appropriate.

• Keeping up to date with relevant legislation, case law, code of practice, policies and procedures, and advice publications and resources.
• Undertaking appropriate Continuous Professional Development (CPD) training to comply with quality assurance and funders  requirements, including achieving relevant CPD points to maintain professional body membership, where required.
• Taking initiative for own CPD and self-development.
• Maintaining an up-to-date record of all training sessions
• Preparing for and attending supervision sessions

• Attending relevant internal and external meetings as agreed with the line manager
• Attending support and supervision and team/staff meetings
• Using Citizens Advice Case Management System and Office Diary to record deadlines and carry out the tasks of the post.
• Using IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production.
• Ensuring all work conforms to the organisation’s systems and procedures.

• Meeting personal targets and milestones
• Working collaboratively to meet service-wide targets and key performance indicators, including funders  social value requirements.
• Carrying out any task that may be within the scope of the post to ensure the
• effective delivery and development of the service.
• Attending team…