Inquiries and Decisions Officers

Contract | Civic Recruitment Limited | United Kingdom

Posted On 30/01/2026

Work Experience 1-3 years

Personal and Household Services

City Islington

Province Islington

Postal Code EC1P

3 months contract with a Local Authority

Job Summary:

• Join the London Borough of Islington’s Housing Needs and Strategy team to make a real difference for vulnerable residents.
• You’ll conduct homelessness assessments, make main duty decisions, and provide empathetic, trauma-informed support to those in need.
• The role involves clearing backlogs, liaising with internal teams and external partners, and safeguarding adults and children.

Key Duties/Accountabilities (Sample):

• Conduct homelessness assessments and make decisions under relevant legislation.
• Provide trauma-informed support to rough sleepers, care leavers, victims of domestic abuse, asylum seekers, and LGBTQ+ residents.
• Collaborate with internal teams (Adult Social Care, Children’s Services, hospitals, MARAC) and external agencies (RSLs, probation, voluntary sector).
• Make referrals to relevant support services and public bodies.
• Respond to councillor enquiries, complaints, and LGSCO investigations.
• Maintain accurate records in line with GDPR and council policies.
• Ensure safeguarding procedures are followed at all times.

Skills/

Experience:

• Experience with vulnerable individuals in housing, health, or social care settings.
• Knowledge of homelessness legislation and case law (Housing Act, Homelessness Reduction Act, Domestic Abuse Act).
• Strong communication skills, including report writing and stakeholder engagement.
• Ability to work under pressure while maintaining service standards.
• Commitment to equality, diversity, and safeguarding.

Additional Information:

• Location:
  
  222 Upper Street, London Borough of Islington.