Advice And Homeless Prevention Officer

Housing Advice And Homeless Prevention Officer

Full time | Civic Recruitment Limited | United Kingdom

Posted On 13/01/2026

Community & Social

City Hillingdon

Province Hillingdon

Postal Code UB10

3 months contract with a Local Authority

Job Summary:

The Housing Advice & Homeless Prevention Officer is responsible for delivering proactive housing advice and support to individuals and households at risk of homelessness. The role includes managing a caseload focused on preventing homelessness, identifying housing solutions, and working collaboratively with internal departments and external partners to deliver sustainable housing outcomes. The post holder will ensure compliance with relevant legislation, policies, and strategies while delivering high‑quality, customer‑focused services.

• Provide detailed housing advice and options to prevent homelessness, including support with welfare benefits and Discretionary Housing Payments.
• Carry out statutory homelessness assessments in line with Part VII of the Housing Act 1996.
• Develop tailored housing plans and manage caseloads to achieve timely prevention and relief outcomes.
• Build effective working relationships with private landlords, letting agents, and housing associations to secure accommodation.
• Liaise with Adult Social Care, Children’s Services, and external agencies to provide joined‑up support.
• Identify safeguarding concerns and initiate appropriate safeguarding procedures.
• Maintain accurate records and case notes in line with service procedures and legal requirements.
• Contribute to policy development, service improvement projects, and strategy implementation.

• Experience in housing advice, homelessness prevention, or statutory homelessness casework.
• Strong working knowledge of the Housing Act 1996 (Part VI & VII), Homelessness Reduction Act 2017, and related legislation and codes of guidance.
• Experience of working in a customer‑facing role with individuals in crisis or with complex needs.
• Proven ability to manage a caseload and meet performance targets and statutory deadlines.
• Skilled in negotiation, conflict resolution, and working under pressure.
• Strong ICT and case management system skills, with the ability to analyse and input data accurately.
• Knowledge of welfare benefits, safeguarding procedures, and housing allocations policies.

• Must be able to travel for home visits and attend meetings across the Borough and outside as needed.