Refuge Support Worker

We're looking for a kind, empathetic and resilient Female Refuge Support Worker to join our Homelessness and Complex needs Service in Tower Hamlets.

£11,200.00 per annum, working 16 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures – we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Are you looking for a rewarding role working with families who have fled domestic and sexual abuse? We are looking for friendly and diligent individuals to join our refuge team.

We work with a trauma-informed, survivor-led framework with intersectional feminism at the core.

The Tower Hamlets Domestic Abuse Service provides emergency accommodation to women and children fleeing domestic and sexual violence. As a refuge support worker you will provide emotional and practical support, such as legal options, housing, benefits and signposting.

You will risk assess and develop safety and support plans with survivors at the centre.

The role is 16 hours per week.

Due to the Client and the nature of this role, this position is for Women only.

This is a fixed term contract until May 2026 with possibility of extension.

• Manage customer referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork
• Building supportive, trusting relationships with customers and creating a positive atmosphere.
• Oversee On Track implementation from an operational perspective during the initial upload of cases to ensure that any issues are highlighted to management.
• Conducting regular Keyword sessions with each survivor.
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Knowledge of the impact of domestic and sexual abuse on women and children
• Exudes a warm friendly presence and open behaviour
• Experience conducting risk assessments and safety plans
• Ability to keep on top of casework admin and prioritise tasks.
• Works within an anti-discriminatory and intersectional feminist framework

• Experience working with survivors of domestic abuse
• Understanding of the impact of domestic abuse on survivors and their children
• A trauma-informed approach to support
• Experience conducting risk assessments and producing person-centred safety and support plans

• Experience of working in a residential setting
• Experience of delivering domestic abuse recovery programmes
• Experience of coproducing delivery outcomes and gathering evidence in accordance with them

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive.

We work across mental health, homelessness and complex needs,…