Income Officer

Income Officer – Housing (Hybrid)

An experienced Income Officer is required to support effective rent collection and income recovery across a residential housing portfolio in East London. This is a hybrid role, with two days per week office-based and the remainder working remotely.

Key responsibilities:

* Manage a patch of rent accounts, taking ownership of arrears cases from early intervention through to resolution

* Maximise rental income through proactive contact, payment plans and sustained tenant engagement

* Provide advice and support around welfare benefits, including Universal Credit, and make appropriate referrals

* Prepare cases for legal action where necessary, including court and possession processes

* Maintain accurate case notes and performance data in line with policies and procedures

* Work collaboratively with internal teams and external agencies to sustain tenancies and reduce arrears

About you:

* Proven experience in income management within social or affordable housing

* Strong knowledge of rent arrears processes, welfare benefits and housing legislation

* Confident communicator with a customer-focused and solutions-led approach

* Able to manage a varied caseload independently while meeting performance targets