Liaison Officer

Housing Liaison Officer

Location:

Haringey

Rate: £21.78 per hour (LTD)

Contract:

Temporary

Hours:

Full-time

We are currently working on behalf of a local authority in North London who are seeking an experienced Housing Liaison Officer to join their Tenancy Management service on a temporary basis. This is a frontline, patch‑based role requiring a visible presence on estates and direct engagement with residents. The post holder will manage a varied caseload covering tenancy management, anti‑social behaviour, tenancy sustainment, voids, and resident engagement.

• Deliver a high‑quality tenancy management service across a defined patch
• Act as a visible presence on estates, engaging directly with residents
• Respond to and manage low‑level anti‑social behaviour, including neighbour disputes and tenancy breaches
• Carry out tenancy visits including routine, ad‑hoc, vulnerability, arrears, and ASB‑related visits
• Support tenancy sustainment and identify early intervention opportunities
• Undertake pre‑termination visits, accompanied viewings, tenancy sign‑ups, and new tenant visits
• Serve Notices (NTQ / NOSP) where appropriate and elevate complex cases
• Work closely with internal teams and external partners including Police, DWP, HB/CTB, CAB and support agencies
• Attend resident association and stakeholder meetings where required
• Maintain accurate case records and ensure documentation is uploaded promptly
• Respond to enquiries, correspondence, and complaints professionally and efficiently
• Support emergency response activity when required

• Previous experience in a housing, tenancy management, or similar frontline housing role
• Strong knowledge of social housing, tenancy law, and tenancy enforcement
• Experience managing ASB cases and resident disputes
• Ability to carry out regular estate and home visits
• Experience working with vulnerable residents
• Strong written and verbal communication skills
• Confident using housing IT systems and Microsoft Office
• Ability to manage a varied caseload and work autonomously
• Enhanced DBS (or willingness to obtain)

• Housing qualification or evidence of continued professional development
• Experience working within a local authority or housing association setting

If you are interested or would like to discuss the role further, please contact:
George Westhead
Service Care Solutions
📧 (url removed)
📞 (phone number removed)