Housing Officer, Social Work

We're recruiting an experienced Supported Housing Officer, working specifically with single homeless people with complex needs to support tenancy sustainment and progression towards independent living.

This role is suited to a housing professional with proven experience managing complex single homeless cases, often involving multiple and overlapping support needs. You'll combine housing management with intensive, person‑centred support, working closely with partner agencies to deliver safe, sustainable outcomes.

The role offers hybrid working with 3 days a week in the office required.

• Deliver a comprehensive housing management and support service to single homeless residents with complex needs living in supported accommodation.
• Manage a caseload of complex single homeless cases, including clients with mental health needs, substance misuse, offending histories and multiple disadvantages.
• Carry out detailed needs, risk and vulnerability assessments and develop robust, person‑centred support plans.
• Provide practical and emotional support to help residents sustain accommodation and move towards independence.
• Support residents with tenancy‑related matters including rent, budgeting, life skills and maintaining their accommodation.
• Identify, manage and elevate safeguarding concerns in line with policy and procedures.
• Work closely with statutory and voluntary sector partners including homelessness services, health, social care, probation and specialist support agencies.
• Manage incidents of anti‑social behaviour or breaches of licence conditions using a proportionate, trauma‑informed approach.
• Carry out property inspections, health and safety checks and ensure accommodation meets required standards.
• Support residents to move on to appropriate longer‑term accommodation when ready, liaising with housing options and allocations teams.
• Maintain accurate and timely case notes, risk assessments and support plans using relevant systems.
• Contribute to service reporting, performance monitoring and continuous service improvement.
• Work flexibly, including occasional out‑of‑hours work where required.

• Essential experience working with complex single homeless cases within supported housing, homelessness or tenancy sustainment services.
• Proven experience supporting individuals with multiple and complex needs.
• Strong understanding of homelessness legislation, tenancy sustainment and safeguarding frameworks.
• Experience completing detailed risk assessments and delivering structured support plans.
• Ability to build trust and manage challenging behaviour in high‑pressure situations.
• Experience working effectively with multi‑agency partners and external support providers.
• Strong communication, resilience and interpersonal skills.
• Ability to maintain accurate case records and monitoring information.
• Confident using housing management and support systems.
• Ability to work independently, prioritise workload and exercise sound professional judgement.

If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third‑party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.