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Custody Case Manager; Prison Offender Manager

Job in Greater London, London, Greater London, EC1A, England, UK
Listing for: Catch22
Full Time position
Listed on 2026-01-13
Job specializations:
  • Social Work
  • Management
    Program / Project Manager
Salary/Wage Range or Industry Benchmark: 31582 GBP Yearly GBP 31582.00 YEAR
Job Description & How to Apply Below
Position: Custody Case Manager (Prison Offender Manager)
Location: Greater London

Job Title

Custody Case Manager (Prison Offender Manager)

Company Description

At Catch
22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. In Social Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, mentoring, veteran services, victim services, gangs work and youth justice.

We believe that with effective support mechanisms and the correct interventions, we can change service user’s ideology, helping them desist from crime and reach their true potential. In HMP Thameside, Catch
22 provides Offender Management services and support for adult male prisoners from entry to prison right through to their transition back into community life. You can find further information on the OMU service through our website.

Job Description

This is a full-time prison/office based role. There is the option for compressed hours on a 4 day week, or 9 day fortnight if deemed appropriate. This is not a hybrid/remote role. An exciting opportunity to work for the Offender Management unit (OMU) at HMP Thameside, the only OMU in the country delivered by a third sector organisation since its opening in 2012.

Following a recent Prison inspection, Charlie Taylor (HM Chief Inspector of Prisons) described this service to be "the best provision he had seen during the last year". We are seeking a driven individual who strives for best practice and is passionate in making a difference to people’s lives. In this role you will have the opportunity to be part of a high performing Offender Management Service with its function to identify, assess, address, and reduce risks of sentenced prisoners, whilst also motivating them to engage positively within the custodial regime.

Want to be part of an organisation who is committed to the development and progression of their staff? As of September 2022, 73% of our management group have progressed from frontline roles within Catch
22, which allows us to offer progression opportunities for staff under the leadership of managers with frontline experience. Want to be part of this amazing team? Will you be committed to supporting and empowering service users to reintegrate into the community? If yes, we would like to hear from you.

Qualifications Knowledge and skills
  • Understanding or awareness of the factors that contribute to offending behaviour.
  • Knowledge of rehabilitation.
  • Understanding of professional boundaries when working with vulnerable people.
Essential Criteria
  • Ability to proactively manage a caseload and work collaboratively with other agencies.
  • Ability to work well in high pressured environments and be resilient to change.
  • Attention to detail particularly relating to recording of work and meeting of deadlines.
  • Willingness to undertake additional training and development
Additional Information

Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF
2259T in your message so that we can identify the opportunity. When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed.

Contract

Permanent

Hours & work pattern

Full time, 38 hours per week.

Salary

£31,582.00

Location

HM Prison Thameside, Griffin Manor Way, London SE28 0FJ

Screening

Successful admission to post subject to enhanced DBS check, HMPPS vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch
22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Proactive Recruitment Strategy

We are proactively recruiting to build a pool of pre‑cleared candidates for future vacancies, for some of our opportunities. While we may not be able to offer an immediate…

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