Accommodation Officer Social Care

Role: Interim Accommodation Officer

Location: Hackney Older People Services

Contract: 12 month fixed term, with view to extending

Hours: Full time, 38 Hours per week

Salary: £28,000 per annum

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person‑centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values:
engage, enable, and empower
.

Outward’s Older People’s services include a number of self‑contained flats used by the London Borough of Hackney as interim accommodation. These homes provide short‑term housing for older residents who can no longer remain in their previous accommodation but are yet to be offered a permanent home that meets their changing needs.

We are seeking a motivated, compassionate, and organised Interim Accommodation Officer to join our team. You will be responsible for providing a housing management service that ensures residents are safe, comfortable, and well‑supported throughout their stay, and that they are well‑prepared when it’s time to move on.

• Liaising with Hackney’s teams, including Social Workers, Occupational Therapists, and Brokerage Officers
• Supporting residents at the point of move‑in and move‑out
• Carrying out risk assessments and regular welfare checks
• Reporting repairs and health & safety concerns
• Coordinating with care providers, families, and other stakeholders to meet residents’ individual needs

This is a varied role that requires excellent interpersonal and organisational skills, a flexible approach to managing day‑to‑day responsibilities, and a genuine commitment to supporting vulnerable people.

If you’re looking for a new challenge and want to bring fresh ideas, energy, and dedication to a role that supports older people to feel safe and in control, we’d love to hear from you.

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post you involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

• Experience of providing housing or supported accommodation services to vulnerable individuals
• Experience of managing voids and tenancy processes, including sign‑ups, end‑of‑tenancy checks, and property inspections
• Experience of managing tenancy breaches, including anti‑social behaviour, and responding to complaints
• Experience of assessing client needs and working collaboratively with social workers, care providers, and support agencies
• Understanding of welfare benefits, including the ability to support with claims, appeals, and access to entitlements
• Sound knowledge of housing management procedures, including arrears management, tenancy sustainment, and repairs
• Experience of liaising with landlords, contractors, and local authority teams
• Strong understanding of safeguarding principles and ability to work with vulnerable adults
• Awareness of voids management procedures and experience working to targets

• Excellent communication and interpersonal skills, with a track record of building and maintaining professional relationships across a wide range of stakeholders
• Strong organisational and time‑management skills, with proven experience managing competing priorities and meeting deadlines
• Confident working independently and taking ownership of tasks, while actively contributing to team objectives
• Skilled in writing clear, accurate reports and maintaining professional records
• Proficient in using IT systems, including Microsoft Office and housing or case management software
• Experienced in supporting clients with practical tasks, such as completing benefit applications, sourcing documentation, and tenancy paperwork
• Competent in managing data,…