Facilities Management Technician

Role:
Facilities Management Technician (mobile covering London area)

Salary: £33k - £35k per annum

Objectives:

To work in conjunction with both the Centre Management team and Facilities Management in promoting good customer relationships, providing a positive experience within the building and minimising disruption to our customer’s business operation.

Understanding and contributing toward the Customer Journey within our properties and being a proactive force for identifying, communicating and resolving issues that could impact this.

Assisting in ensuring sites are maintained in a clean, tidy and good decorative / operational order. Undertaking general maintenance duties, decorative tasks and first-fix repairs to fixtures/fittings and building services.

To carry out regular (daily and weekly) health & safety and compliance checks to ensure our Centres provide a safe environment for all building users.

Main Responsibilities:

Maintenance & Repair Duties:

• To monitor and assist with keeping the common parts and landlord demise areas in good repair, décor, clear of obstructions and free of litter.

• Provide a ‘Get it Done’ mentality and approach to building issues – understanding that resolving a problem quickly and efficiently is what our customers expect and the ethos of the team and business.

• To carry out first fix repairs where possible and if required providing additional information to the FM so the correct contractor can be instructed to make the appropriate repair and minimise disruption to our customers.

• Work with the FM and Centre teams to keep the building in good decorative order and to undertake painting and decoration works as required.

• To work with the Facilities team’s electronic maintenance management software, responding to, escalating, recording and completing planned and reactive maintenance tasks in accordance with the completion date assigned by the FM.

• Liaising with the FM on visits by service contractors, i.e. general maintenance, lifts, fire, security etc. and in the absence of the FM keeping the Centre team informed.

• Assisting in site inductions/ toolbox talks with contractors to ensure they follow our ‘Guidance for Contractors’ guidelines. Ensuring any works will not disrupt the day-to-day operation of our customers and providing feedback to the FM on the performance of these contractors.

• To gain a good understanding of the services within the buildings, e.g. boilers, heating, drainage and electrical infrastructure etc. to enhance resolving minor issues in a timely manner.

• As instructed by the FM and in tandem with any outsourced cleaning contractor or landscaping provider, ensuring the exterior of the building, car park, and garden areas are kept free of rubbish, graffiti and weeds.

• Contributing to business waste and recycling objectives by regularly monitoring and managing waste areas and providing feedback to the FM as required.

• To utilise and work with our electronic maintenance management systems to ensure all required audit trails and records are maintained. Ensure reactive jobs requiring escalation are recorded.

• To support the security strategy and installation within the Centres – regularly checking internal and external doors are secure and where installed access control is operational.

• Assist with supervising contractors on site where required. This will include site inductions and toolbox talks to ensure the work areas are safe and protected prior to commencement and are clean upon completion.

Health, Safety & Compliance:

To assist with, and carry out where necessary, the Health & Safety Management strategy for sites including daily internal and external building checks to ensure the site is safe, clean, secure and fit for normal use.

To carry out the weekly safety and operation checks for items such as lift auto-diallers, panic alarms and for areas such as roof space, plant rooms, riser cupboards etc.

To assist with the Fire Safety Management strategy for Centres including weekly Fire Bell Tests and checks on fire doors and sprinkler systems. Additionally, undertaking monthly emergency light checks and supporting with 6 monthly fire evacuation drills.

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