Control Room Operator

Overview

Our Customer - Olympia We are proud to be working with Olympia, one of London’s most ambitious regeneration projects. The £1.3 billion transformation will turn Olympia into a showcase for the remarkable and the extraordinary. The transformed destination will add new spaces alongside its existing heritage halls, including British Airways ARC (a new 3,800-capacity live music venue managed by AEG Presents);

the British Airways Theatre, London’s largest purpose-built theatre in almost 50 years, managed by Trafalgar Entertainment and The Shubert Organization; two hotels operated by citizen

M and Hyatt Regency; 30 restaurants, bars and eateries;
Wetherby Pembridge, a new co-educational senior school; a boutique gym by 1

Rebel; 550,000 sq. ft of offices with large terraces, and new public spaces for visitors to enjoy.

The Security Control Room Operator is responsible for the effective monitoring of CCTV, alarms, and access control systems within the control room, ensuring the safety and security of the site. The role involves incident logging, responding promptly to alarms and calls, and supporting the on-site security teams by coordinating information and escalating issues to the Control Room Supervisor when required. This role welcomes applications from people of all backgrounds in a diverse workforce.

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Experienced in supervising a small team.
• At least 18 years old – licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• Ideally SIA Guarding or Door Supervision licence holders.
• SIA CCTV licence holders.
• Able to work 12-hour shifts covering days, nights and weekends.

• Operate and monitor all security systems including CCTV, access control, intrusion detection and perimeter alarms, fire alarm panels, and building management alerts.
• Maintain constant situational awareness of all estate zones: public areas, event venues, hotels, school, F&B outlets, post room, and loading bay.

• Identify and assess security incidents, suspicious activity, or system anomalies in real time.
• Initiate immediate response protocols, including dispatching ground teams, notifying emergency services, and escalating to the Control Room Supervisor.
• Accurately log all incidents and actions taken using the estate’s incident management platform.

• Maintain clear, professional radio and phone communication with on-site security officers, estate management, and emergency responders.
• Support coordination of emergency evacuations, lockdowns, or shelter-in-place procedures as directed.
• Relay critical information to relevant departments in a timely and secure manner.

• Operate advanced systems including CCTV and access control; perform basic troubleshooting of control room equipment and escalate technical faults to the Supervisor or IT support.

• Ensure all monitoring and data handling complies with SIA licensing conditions, GDPR and ISO 27001 standards, and estate-specific safeguarding and privacy protocols.
• Maintain accurate, timestamped logs of all control room activities and system events.

• Conduct thorough shift handovers, briefing incoming operators on ongoing incidents, system issues, and operational priorities.
• Complete daily activity reports and submit incident summaries to the Control Room Supervisor.

• Participate in regular training on emergency procedures, system updates, and estate-specific protocols.
• Contribute to post-incident reviews and suggest improvements to control room operations and response strategies.

• CCTV licence holder.
• Able to work independently and as part of a team in a busy Control Room environment.
• SIA Guarding or Door Supervision licence holder – desirable.
• 5 years checkable work and address history.
• Experience in customer-facing roles and busy working…