Security Duty Manager

We have an exciting opportunity for a positive , people‑focused Security Duty Manager to join our team at the Southbank Centre. We welcome applications from candidates of all genders and backgrounds who are passionate about safety, leadership, and creating a positive experience for our staff and visitors.

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Family friendly benefits - discounts for shopping, eating out, and cinema tickets to help you save money.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Increased annual leave recognised through service and loyalty.
• The opportunity to buy annual leave, to enhance your work life balance.
• Flexible working patterns that fit around your busy lifestyle.
• Discover the perfect fit for everyone with our inclusive uniform, designed to bring comfort, style and unity to all.
• Fully funded SIA top-up training from our own team of in-house, female and male trainers.
• Employee Assistance Program –
  supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme –
  earn £100 for every person you refer for work who starts with us.
• Long service and recognition awards - celebrating your achievements.
• Competitive pay rates, over 95% paying above the Living Wage Foundation rates.

This role is about more than just security. It’s about making a difference through supporting our customers in your local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all. Apply today to start your journey toward a career with opportunities for development, and recognition.

Set across 11 acres, The Southbank Centre is London’s favourite meeting spot with restaurants, bars, street food markets and dramatic riverside views.

The Southbank Centre is made up of the Royal Festival Hall, Queen Elizabeth Hall, Purcell Room, Hayward Gallery, National Poetry Library and Arts Council Collection and home to six resident orchestras.

This role is ideal for someone who enjoys leading diverse teams, managing day‑to‑day operations, and contributing to a safe, welcoming and inclusive environment for everyone on site. You will oversee security operations across several buildings and public areas, supporting your team while ensuring procedures are followed to a high standard. Working a 12-hour rotating shift pattern, you will play a crucial role in overseeing daily security operations, managing team members, and responding promptly to incidents.

The SDM is responsible for managing a large team of Security Officers, covering 2 barriers, 4 buildings, Queens Walk, Skate Park and two remote sites.

Shift rotation of 6 on 3 off shift pattern days and nights. 0630 – 1830 and 1830 – 0630 averaging 54 hours per week.

• Door Supervisor License and CCTV License (required)
• Proven experience in a security role, with leadership or supervisory experience of 2 years.
• Excellent communication, resolution‑making, and problem‑solving skills.
• Strong organizational skills and attention to detail.
• Appreciation of the need for safe working practices, with the ability to implement
• Company policy and procedure and ensure it is adhered to at all times.
• Flexibility to work both day and night shifts in a rotating schedule.
• SIA Guarding or Door Supervision licence
• 5 years checkable work and address history

• Provide visible, approachable leadership to your team
• Respond promptly and professionally to incidents
• Coordinate daily security operations across multiple sites
• Build supportive working relationships with staff and visitors
• Ensure the service delivery is of a high standard at all times.
• Ensure all customer / staff queries and complaints are dealt with in a timely and effective manner and that the customer / staff member is kept fully informed of what action has/is being taken.
• Support staff welfare through regular check‑ins
• Ensure staffing levels and training compliance
• security personnel are fully trained to site specification.
• Review shift performance and…