Control Room Operator

Overview

An exciting opportunity working on an established and prestigious Transport for London account that is based across London. The London Underground contract is a 24/7, 365-day operation that will require the permanent Day and permanent Night controller to support the site-based officers to provide a best-in-class service to the client's premises and its occupiers. To play an essential role in the development and agreement of the contract strategy, ensuring agreed strategy is met and exceeded.

The controller will work closely with the control room supervisor to provide effective site compliance through effective oversight of the operational site based team to ensure they are effective in all aspects of physical security, incident management, and health and safety.

• Ensure familiarity with all equipment required for the delivery of service especially in relation to CCTV Systems, Access Control Systems and patrol and incident management systems
• Ensure delivery of a prompt and adequate response to incidents at any of the client s premises in line with Company procedures and contractual requirements together with the compilation of incident reports.
• Ensure full understanding of escalation procedure for incidents through the CCTV and other support systems.
• Ensure Familiarity with all Assignment Instructions, policies, procedures and site-specific documentation.
• Ensure delivery of all reporting standards and requirements within the agreed timescale as per the Standard Operating Procedures.
• Ensure familiarity of all relevant legislation required for the role i.e. DSE, GDPR, CCTV Code of Practise etc.
• Liaise with other members of the Control Room and site-based security teams on a day-to-day basis to discuss operational requirements.
• Liaise with emergency services as requested and required.
• Carry out duties and requested tasks effectively and professionally at all times.
• Timely arrival prior to shift commencement to ensure a thorough handover/takeover of duties on post.

• SIA Licence
• Competent in Microsoft Office – Word, Excel, Outlook
• Excellent time keeping
• Being able to work under pressure and adapt to fluid developing situations
• Have a good and positive teamwork ethic and good communication skills
• Smart appearance
• Basic CCTV and Access Control Systems operational experience
• Precise recording of information along with experience of managing incidents and emergency situations
• Having a Pro-active approach towards the role
• The ability to take instruction and follow processes
• Ability to interrogate CCTV for investigations
• Ability to pass a Drug and Alcohol medical and Sentinel. These are a must pass to continue with the application.
• Ability to pass track certification.

• CCTV License– Public Space Surveillance Awareness
• Good understanding of GDPR regulations
• Having a flexible and adaptable attitude.
• Ability to read basic map locations and use of W3W location finder

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work.…