Security Supervisor

The Supervisor will play a key role in ensuring the smooth and efficient delivery of the security service at this prestigious Covent Garden location. The site offers high‑quality workspace with real character, featuring expansive and flexible office floors, a professional reception area, outstanding end‑of‑trip facilities, a landscaped roof terrace, and a range of surrounding retail units.

Based in the heart of Covent Garden, you will be responsible for maintaining a safe, secure, and welcoming environment for all occupiers and visitors, supporting day‑to‑day operations as well as specialist events while upholding a polished, customer‑focused approach.

• Position:
  Security Supervisor
• Location:
  
  London (WC2E)
• Pay Rate: £15.50 per hour
• Hours:
  
  Average 54 hours per week
• Shifts:
  
  Nights:
  Thursday to Sunday and every other Wednesday night

• SIA Door Supervisor Licence required
• 2 years Team Leader / Supervisor / Manager experience in the corporate sector is required
• IT and Management skills required
• Willingness to learn and work with a team
• Excellent communication both written & verbal and communication skills
• Reliable, Responsible and Punctual
• To have a smart appearance befitting the company
• Flexible in the approach to daily duties and additional events when held on site.
• Computer literate in Microsoft Word, Outlook and Excel
• Be calm under pressure – have the presence of mind to defuse difficult situations
• Able to work as part of a team as well as on your own
• CCTV & First Aid qualifications are desirable

• To be responsible for the deployment of the security team to ensure that a satisfactory security presence is maintained on site as required by the customer.
• To ensure the highest standards of customer care are maintained at all times when dealing with staff and visitors to the site.
• To ensure that all security personnel adhere to their duties and policies and procedures of the site and report any breach of these immediately to the security manager.
• Assist the Site Manager in all areas of his responsibility and maintain a close working relationship.
• Establish a thorough understanding of the site specification and monitor the frequencies of all activities ensuring they are current and in line with the customer’s expectations.
• Maintain confidentiality and establish a good reputation with the customer.
• Respond to customer communication in a professional and timely manner.
• Supervise the team ensuring all officers follow site procedures in line with the customer’s requirements.
• To ensure the handover is checked at the beginning of the shift so all vital details are carried out before their time.
• Able to make informed decisions under pressure.
• Be able to liaise with external authorities and services as required and build and maintain relationships with stakeholders.
• Ensure that the daily occurrence book is maintained correctly and that all relevant reports are completed.
• Responsible for all staff under their direct supervision and ensuring that all staff wear correct uniform, appropriate personal protective equipment and are regularly briefed.
• Respond to emergencies and incidents including fire and intruder alarms and assist in the evacuation of the buildings where necessary.
• Maintain a good level of morale and discipline within the team taking into consideration their welfare.
• Identify any training needs for your staff and provide feedback to your line management.
• Take a proactive approach to increasing the services offered to the customer.
• Complete appropriate training documentation and records.
• Ensure any changes to site operations are referenced and included within the assignment instructions for the site, against which all security officers should be assessed to ensure their understanding and compliance. All instructions must be signed as having been read and understood; if new duties are not referenced, this must be brought to line management’s attention.
• Set and maintain the highest personal and professional standards as a colleague of CIS and adopt a total quality approach to every aspect of your work, colleagues and customers.
• Proactively monitor and maintain staff discipline, standards and…