Control Room Supervisor

Overview

We are proud to be working with Olympia, one of London’s most ambitious regeneration projects. The £1.3 billion transformation will turn Olympia into a showcase for the remarkable and the extraordinary. The transformed destination will add new spaces alongside its existing heritage halls, including British Airways ARC, a new 3,800‑capacity live music venue managed by AEG Presentes; the British Airways Theatre, London’s largest purpose‑built theatre in almost 50 years, managed by Trafalgar Entertainment and The Shubert Organization;

two hotels operated by citizen

M and Hyatt Regency; 30 restaurants, bars and eateries;
Wetherby Pembridge, a new co‑educational senior school; a boutique gym by 1

Rebel; 550,000 sq. ft of offices boasting some of the largest terraces in London, as well as new public spaces for visitors to enjoy.

• Flexible financial support with instant access to earned and authorised wages.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top‑up training from our own team of in‑house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards - celebrating your achievements.
• Excellent hourly pay rate

The Security Control Room Supervisor will be responsible for overseeing the day‑to‑day operations of the control room, ensuring effective monitoring, incident management, and coordination of security staff to maintain site safety and compliance. This includes managing alarms, CCTV, and communications while leading the control room team to deliver a professional, responsive security service. We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life.

This role is a fantastic opportunity for anyone looking to develop their career in security.

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Experienced in supervising a small team.
• At least 18 years old – licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• Ideally SIA Guarding or Door Supervision licence holders.
• SIA CCTV licence holders.
• Able to work 12‑hour shifts covering days, nights and weekends.

• Lead and supervise all control room operations, ensuring continuous situational awareness of the estate.
• Maintain real‑time monitoring of CCTV, access control, alarm systems, fire panels, and integrated security platforms.
• Coordinate incident response and escalation protocols in line with estate SOPs and emergency plans.

• Supervise and mentor control room operators, ensuring adherence to professional standards, SIA licensing requirements, and estate‑specific protocols.
• Conduct regular briefings, debriefings, and shift handovers to ensure continuity and clarity of operations.
• Monitor staff performance and provide feedback, training recommendations, and disciplinary input where necessary.

• Ensure optimal functioning of all control room technologies including CCTV systems, access control, radio communications and incident logging platforms.
• Liaise with technical support teams and vendors for fault reporting, maintenance scheduling, and upgrades.

• Act as the primary coordinator for all security incidents, ensuring accurate logging, timely escalation, and resolution.
• Produce detailed incident reports for estate management, law enforcement, and insurance purposes.
• Maintain a secure digital and physical record of all control room activities, in compliance with GDPR and ISO 27001.

• Ensure all control room operations comply with SIA regulations, NaCTSO guidance for crowded places, ISO 22301 (Business Continuity), ISO 27001 (Information Security), estate‑specific…