CCTV Controller

Overview

Job Title
: CCTV Controller Location
:
Fitzrovia

Unitrust are looking to recruit professional & reliable CCTV Controllers to deliver a best-in-class service for a new prestigious contract in Fitzrovia, London. Unitrust is an exciting security company with a large number of clients across London. We are looking for energetic, observant, and communicable security professionals to join our team.

Job Details
Job Title - CCTV Controller
Location - Fitzrovia, London
Pay Rate - £17.10 per hour.
Shifts - 4 on, 4 off, days, nights and weekends
Hours - Approx avg. 42 hours per week

• Virtual GP 24/7
• Employee Assistance Programme
• Group Life Assurance
• Workplace Pension
• Cycle to Work Scheme
• Tech Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform
• Progression opportunities

Working within this prestigious building and vibrant environment in Oxford Street your primary role is to ensure the security of the client’s tenants and visitors, premises, and property, protecting the reputation of the client/tenants and being proactive, compliant, and polite when dealing with situations and emergencies on site. As a CCTV Controller, you will supervise all aspects of the client’s security requirements and support the Security Manager in the day-to-day running of the security function.

This position forms a key part in assisting the Security Manager with daily tasks and objectives that need to be adhered to in line with Key Performance Indicators (KPI) and Service Level Agreement (SLA). Further, in the absence of the Deputy Security Manager, you may be required to step up as required. You will support the delivery of a truly exceptional customer journey for both staff and visitors.

To achieve this, you will be/become well versed in the processes and practices of a Security Supervisor professional. Excellence in customer service will be at the heart of the role. You will be part of a well-drilled security operation. To ensure synergy across our service providers, we work with a "one team" approach to successfully deliver an excellent customer journey so in this role you will work closely with cleaning, maintenance, and Front of House teams to provide an environment that is welcoming and relaxed yet safe and secure at all times.

• Provide a highly visible proactive security approach with emphasis on access and egress controls.
• To operate internal / external security CCTV systems on a regular basis ensuring familiarity of site layout, building and GDPR processes.
• Upkeep of key asset tracking and other administrative tasks pertaining to the security control room and workload activities - archiving daily paperwork, clear reporting writing,  management, IT movement, records etc.
• Comply with all GDPR procedures and processes
• Ensure Health and Safety of staff and visitors as per safety file. Responding to all emergencies in accordance with Control Room procedures.
• To play an integral role in any emergency including evacuation, dealing with antisocial behaviour, first aid incidents (or assistance to trained first-aiders)
• To prevent loss, damage, and theft of assets by carrying out regular camera Patrols

• Valid SIA SG/DS licence
• CCTV Licence
• Demonstrate the ability to think and act quickly in emergencies or under pressure
• Surveillance and access control system knowledge
• Excellent Communication Skills.

• Previous CCTV/Controller experience desired
• Excellent oral, written communication skills, interpersonal skills, and confidence
• Exceptional customer service skills
• Reliable, trustworthy, and punctual
• Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
• Computer literate and confident with the use of Microsoft Office programmes
• Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
• Enhanced communication, listening and customer service skills

Equal Opportunities Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019