CCTV Operator - Nights

Responsibilities

• Deliver and encourage outstanding customer service delivery.
• Ensure that all security personnel always adhere to their duties and policies and procedures of the site, carrying out patrols and checks of the teams on position, reporting any breach of these to the Control Supervisor.
• Monitor the CCTV cameras within the Security Control Room.
• Arrange for the collation and viewing of CCTV images in response to incident management, in line with the CCTV Code of Practice.
• Prepare and maintain the Security Control Room equipment for operational use and ensure the Security Control Room is kept tidy.
• Monitor, operate and report all Security Control Room technologies (intruder alarms, access control systems, BMS, fire alarm system, lift intercoms, lift monitoring stations).
• Be conversant with all life safety systems and assist in responding to all emergencies promptly as illustrated in the Assignment Instructions, including investigating/carrying out seek and search into fire alarm activations and responses to calls for assistance.
• Inspect equipment for failures and faults, reporting these in line with procedures.
• Maintain accurate daily electronic occurrence log records (via Zinc).
• Maintain the Zinc system, ensuring all assets are accounted for, all patrols are completed, and all compliance checks are completed; report any discrepancies on the Zinc system to your Control Supervisor.
• Produce site access control passes.
• Be responsible for the administration of lost and found property.
• Book on all members of the security team correctly at the start of each shift.
• Report any issues or incidents to the Control Supervisor or Duty Security Manager.
• Respond to all incidents in line with policies and procedures.
• Ensure all incidents and issues are formally investigated and recorded.
• Provide effective support during incidents and lead incident response in the Control Supervisor's absence both inside the control room and out.
• Cover for the Control Supervisor in any instance of absence or leave and assume their duties.
• Any other reasonable request from your line manager and client including static duties, standing on post, moving and storing of barriers or equipment and response to incidents.
• The CCTV Operator will develop and lead operational excellence and best practice; optimising our service and value offering to customers to achieve performance targets. You will bring innovation and leadership and ensure a high-performance culture within your remit. This is an active and visible role requiring strong leadership competence in addition to entrepreneurial ability. Customer interaction is significant and excellent relationship management skills are required.

• SIA Licence (DS or SG) required.
• SIA Licence required for CCTV use.
• Corporate CCTV security experience required.
• Excellent PC skills and Microsoft knowledge required.
• Experience of working in a demanding, high-pressure environment.
• Excellent understanding of access control and CCTV systems.
• Customer focused, with a strong knowledge of customer service skills.
• Demonstrate a strong aptitude for multi-tasking.
• Excellent written and verbal communication.
• Self-motivated and able to work on own initiative.
• Team player, who will support colleagues and provide ideas to improve service delivery.
• Ability to think and act quickly in emergency incidents or under pressure.

• Health care plan (HSF).
• Perk Box (HSF) - discounts and offers from cinema tickets to days out.
• Cycle to work scheme.
• Tailed Site Uniform.
• First class training allowing you to develop your skills.
• A view for career development.
• Long service and Employee Recognition awards.

CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.