Security Operations Manager

ABBA Voyage is a concert like no other, blending cutting-edge technology, spectacular lighting, and some of the most beloved songs ever written. Since the custom-built arena opened in May 2022, the show has been astounding and delighting thousands of visitors from across the world. But as we continue to build on the success of the London show and with rapidly expanding growth plans, the journey is only getting started.

We are looking for talented and passionate individuals to join our already world-class team. This is a rare opportunity to be part of something truly iconic and really make your mark. If you’d like to take your career to the next level, we’d love to hear from you!

See what audiences have been saying about the show here!

This role forms part of the leadership team within the Visitor Operations department and will take the lead on all aspects of security for the Arena, as well as being a key advocate for Audience and staff Safety. Working alongside a peer the post holder will be responsible for the operational management of the Contracted Security Provider and the Arena’s Medical Services Contract Provider ensuring their provision is safe, compliant and effective and aligned with our licence conditions, risk profile and customer experience standards.

The post-holder will also support the Head of Visitor Operations with the drafting and maintaining of our Security Policy statement, in addition to providing support with Emergency planning provision, particularly in areas related to security response and the role of the Emergency Services in an organisational Emergency Plan.

The successful candidate will have a passion for audiences, and an understanding of how a security provision operates in a theatre, music venue or leisure environment. The ABBA Arena welcomes 3000 customers across seven shows per week, and the post-holder will work closely with the Head of Visitor Operations and colleagues to ensure that customers and staff remain safe and secure throughout their visit.

The post-holder will regularly assume the responsibility of a ‘Bronze’ control commander, support the Customer Experience Managers and further ensure that the Security team follow all relevant sections of the organisation’s Emergency Plan.

Please note that these points are only an outline of your main role and responsibilities, and that there will be additional day to day duties expected of you to ensure the smooth and effective running of your department and the show.

• Support the Head of Visitor Operations with the overall management of the security staffing contract, particularly with the operational delivery of KPI’s, escalating any concerns that need resolution.
• Collaborating with a peer manager, the team will review and embed the Security posture at the arena, leading vulnerability assessments and ensuring counter-terrorism preparedness.
• This role is the key stakeholder for the security providers contract, external agencies, and the wider business.
• Through your experience and expertise, the post holder will manage the security contract to ensure that the arena, staff, and audiences are always safe and secure. This will include regular quality review meetings, managing clear communication to and from ABBA Voyage to all security operative, ensuring they are confident in Customer service, deescalation of crowd disorder and where necessary removal from the venue.
• Maintain and review all documents regarding operational procedures, policies, and frameworks. Working to build and maintain a comprehensive library of documents to ensure compliance with all regulatory requirements.
• Take a strategic approach to planning for the security of events and function as the key security point of contact for any high-profile visits, this includes all pre-visit scoping requirements.
• As a key member of the Visitor Operations team, both the post holders will be expected to participate in Control Room Duty Manager shifts which includes managing the Fire Panel, supporting the Silver Commander during a crisis and encouraging best practice from control room team members (all contractors).
• The role…