Security Head Door Man - Hospitality

Position: Security Head Door Man - Hospitality (Permanent)
Accolade Security has an exciting new career opportunity, for security team leader , to work in a high- value hospitality venue.

Main Duties:

1. Team Supervision & Coordination

* Oversee the security team before, during, and after events.

* Assign posts and patrol areas to security personnel.

* Conduct briefings to communicate event-specific risks, emergency procedures, and team roles.

2. Crowd Control

* Monitor crowd behavior to prevent disturbances, fights, or overcrowding.

* Direct guests efficiently to avoid bottlenecks at entry, exits, and common areas.

* Enforce venue policies (e.g., no re-entry, prohibited items, age restrictions).

3. Access Control

* Ensure only authorized individuals access restricted areas (e.g., backstage, VIP, tech booths).

* Supervise bag checks, metal detector use, and ticket scanning areas.

* Intervene if any unauthorized access or security breach occurs.

4. Emergency Response

* Act as the point of contact during emergencies (e.g., medical, fire, violence).

* Coordinate evacuations or lockdowns if needed, following venue protocols.

* Liaise with first responders, including police, fire, and medical services.

5. Incident Reporting & Documentation

* Record and report incidents such as thefts, injuries, or conflicts.

* Complete post-event security logs and reports for management.

* Collect witness statements if necessary.

6. Communication

* Maintain constant communication with other team leaders, control room, and event managers.

* Use radios or other tools to relay important information swiftly.

7. Customer Service

* Maintain a calm, approachable demeanor while enforcing rules.

* Assist guests with directions or concerns while maintaining vigilance.

8. Compliance & Safety Checks

* Ensure all security practices comply with legal regulations and venue policies.

* Check emergency exits, fire extinguishers, and safety systems before events.

9. Staff Mentorship & Development

* Train new security personnel in protocols, customer service, and emergency response.

* Provide real-time feedback and coaching during shifts.

Person Specification:

Must have SIA (Door Supervisor) License

Must have First Aid Certification

Must have 2 years of experience in security supervisory role

Excellent customer service skills

Excellent communication skills

Must have Right to work permit

Must have 5 year checkable work history

Benefits:

* Flexible working

* Holiday Pay entilement

* Full induction and training programme including continuous development

* Competitive pay rates

* Company pension

Accolade Security is committed to equal opportunities and offer an Employee Assistance to all employees to support good mental health and wellbeing