Customer Security & Safety Ambassador

Customer Security & Safety Ambassador – Wilson James

Job Type: Permanent

Location: Kings Cross, London

Hours: Full time, 42 hours a week, 4 on, 4 off, days and nights – 07:00–19:00 and 19:00–07:00

Pay: £15.02 per hour

Step into a role where your presence truly matters. As a Customer Security & Safety Ambassador you will provide security for one of the world's most inspiring global tech brands – a household name known for its inclusive culture, exceptional benefits and genuine commitment to supporting people to thrive. This is an exciting moment to join, with the opportunity to help shape the future of security standards for a company that millions trust every day.

In this role you will be a calm, confident and proactive guardian of a dynamic, fast-moving environment. You will create a welcoming, reassuring atmosphere for visitors, staff and contractors while protecting cutting‑edge facilities and the people who rely on them. Your ability to stay aware, respond thoughtfully and take initiative will make a meaningful difference in keeping everyone safe.

• Maintain a highly visible and proactive security presence on and around the site, focusing strongly on effective access and egress controls.
• Facilitate smooth access control flow during on‑site events and serve as the primary point of contact for any event‑related emergencies.
• Support the site's security operation, including collaboration with the Security Control Room (SCR) and Security Services Centre (SSC); assist with the review, recording, escalation and reporting of incidents, as well as fault detection.
• Perform detailed physical security checks, including investigating unusual conditions, documenting damage to perimeter and buildings, and confirming the secure lock‑down of all facilities.
• Act as a primary first responder for all pre-planned or significant security events; immediately take command of the scene during emergencies, ensuring effective liaison with the Security Control Room (SSC), GSOC and external emergency services (Police, Fire, Ambulance).
• Maintain continuous, clear and professional communication with all security partners and occupier service teams, ensuring they are consistently updated on critical operational developments.

• Annual leave entitlement of 5.6 weeks
• Lifestyle benefits – mortgage and financial advice, vouchers for a variety of shops and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer a range of eLearning courses, on-site training, apprenticeships and in‑house training courses.
• Health and Wellbeing – life assurance scheme, access to mental health support specialists.
• Access to an Online GP for you and your dependents.
• Financial support.
• Discounts on hundreds of retail sites.
• Progression opportunities – many of our team go on to senior and site management roles.
• A welcoming, respectful team culture.
• Uniform and full induction provided.
• Cycle to Work scheme.

• Superior customer engagement – excellent customer service skills with proven experience in a high-traffic, customer-facing environment, managing and interacting with a diverse range of customers and stakeholders.
• Attention to detail & vigilance – highly detail-oriented with exceptional sensory acuity, essential for effective security monitoring and traffic management.
• Independent leadership – demonstrated strong leadership skills and the confidence to independently command and manage the Service Yards during emergency situations.
• Operational adaptability – ability to operate effectively and address immediate operational needs within a dynamic and fast-changing environment.
• SIA licence DS is ideal but not essential.

Please note that successful candidates will be required to undergo periodic vetting checks during their employment. This is not a full vetting process, but a routine credit and directorship check carried out every three years to ensure ongoing compliance with our security standards.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position; however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion,

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.