Duty Control Room Operator

Duty Control Room Operator

Company: Unitrust Protection Services

Reporting to: Site Security & Duty Manager / Client Facilities Manager

Shift Pattern: 4 on 4 off (Days & Nights 07:00-19:00 & 19:00-07:00)

£14.92 an hour (ATM) – on average 42 hrs a week.

To work as a member of the Estate Security Team, safeguarding persons and property and ensuring a safe and secure environment.

• Protect client property against loss, theft, damage and waste through proactive CCTV monitoring.
• Manage the desktop-based fire alarm system and respond to alerts/faults as necessary.
• Operate all CCTV equipment and cameras within the Control Room.
• Assist with remote access control across the estate and car parks when required.
• Issue and return security equipment to Estate Security staff (keys, radios, body‑cams, patrol devices).
• Monitor internal and external cameras across the SKD estate.
• Direct and monitor estate security staff to tasks/incidents.
• Direct estate security staff to breaks and cover positions.
• Prevent offences against the law, Unitrust disciplinary codes and policies; report occurrences to Security management.
• Provide full reports on all maintenance and security related issues, following up and closing them; issue keys/passes to authorised persons and keep accurate records.
• Respond to all communications via phone and radio courteously and maintain email correspondence with Security.
• Manage the Access Control System; produce access cards for new tenants/service providers.
• Day‑to‑day manage all contractors on site; report any contractor issues to the onsite FM/Duty Supervisor.
• Ensure assignment instructions are adhered to by all security personnel.
• Comply with company health and safety procedures.
• Assist with investigations using CCTV and other tools as required.
• Prepare accurate and legible reports at all times.
• Co‑ordinate Control Room response to building evacuations/major incidents, supporting the Estate Duty Security Manager/Team.
• Follow call‑out procedures during crisis situations.
• Complete required training and comply with regulatory licences.
• Maintain the Control Room in a safe, clean and tidy condition.

• Minimum of 2 years in a similar role.
• Ability to cope with high‑pressure situations and evidence of supervisory experience.
• Excellent time‑keeping and attendance.
• Current SIA CCTV licence.
• Knowledge of Data Protection (GDPR), Human Rights Act and surveillance regulations.
• Valid Door Supervision or Close Protection SIA licence.

• Excellent customer service, literacy and communication skills.
• Excellent telephone manner.
• Computer literate; proficient with Microsoft Office Suite.

• Smart appearance in uniform provided and required by Unitrust.
• Reliability, self‑motivation and initiative; ability to work without supervision.
• Tact and diplomacy when dealing with clients, staff and visitors.
• Physical fitness to perform emergency response duties efficiently.

Unitrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. All job offers are subject to satisfactory pre‑employment and five‑year work history security vetting checks according to BS 7858:20.