Global Operations Centre Controller

Global Operations Centre Controller

Location: London, W1D 3QW

Pay: £19.60 per hour

Hours: 4 on, 4 off - 12 hour shifts

Grade: 3.1 Site Based

From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

The Global Operations Centre Controller plays a vital role in ensuring the safety and security of our people, property, and information. The GOC monitors emerging threats and risks to minimise disruptions and maintain the highest standards of service and protection. This dynamic and critical position requires strong attention to detail, effective communication, and adherence to security protocols. As a Global Operations Centre Controller, you will work closely with internal security teams and external partners to ensure compliance, respond to incidents, and uphold integrity and confidentiality in all processes.

• Monitor alarms and CCTV across global offices and events, escalating issues to Security Officers and following SOPs to ensure compliance.
• Identify and escalating threats and risks to business operations and employee safety, including verifying wellbeing through direct communication.
• Support travel risk workflows by triaging and escalating high‑risk travel incidents.
• Provide emergency and critical assistance to employees during incidents such as P0 events, harassment, fire, unauthorised access and more.
• Respond professionally and compassionately to calls and Slack messages, delivering high‑quality customer service.
• Redirect non‑security queries to appropriate teams when necessary.
• Operate key security systems including C‑Cure 9000, Mission Control, and Genetec.
• Create accurate and timely reports for incidents and events to support investigations.
• Log all contact made with the Global Operations Centre (GOC) and report system faults or outages.

• A valid CCTV licence.
• Flexibility to work days and nights.
• The right to work in the UK, with a 5‑year checkable history.
• Leads by example.
• Seeks opportunities.
• Strong communication skills in English – both written and spoken.

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!

Opportunity: We see potential in every person and situation.

People: We open our eyes to all that’s good.

Purpose: We make your world a safer place.

• STRIVE – Securitas Perks gives you access to a great range of discounts on retailers, services and everyday spending.
• Dental Plans – a range of plans providing support and cash back towards everyday dental costs.
• HSF Health Plan – a range of healthcare cash plans at highly discounted rates.
• Cycle to Work – a cost‑effective way of getting a brand new bike, cycling equipment or both.
• Specsavers – save money on eye tests and when purchasing spectacles.
• WeCare – a 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – online access to advice and guidance from real UK dentists.
• Pension Plan – plan for your financial future with employer contribution plus tax relief.
• Payroll ISA – an ISA savings account to meet longer term personal financial goals.
• Free Mortgage Advice.
• Go & Live – Financial Wellbeing Hub.
• Death in Service Benefit – Permanent employees are automatically covered for Life Assurance.

We are an inclusive employer, proud of our Level 2 Disability Confident status. We support equality through Employee Networks, the Race at Work Charter, the Armed Forces Covenant, BSL Week, International Women’s Day, PRIDE, and Black History Month.

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you – just email us if you need help.

• Entry level

• Full‑time

• Accounting/Auditing and Finance

• Security and Investigations

Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

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