Security Officer

Job title: Security Officer

Salary: Dep on exp + benefits

Location: London, Harley Street area

Job type: Permanent

Hours: c42 hrs per week (7am-7pm, 4 days on, 4 days off)

We are recruiting for a professional and customer‑focused Security Officer to provide a high‑quality, uniformed specialist service within our leading private hospital in London. The role is essential to maintaining a safe, secure, and welcoming environment for patients, visitors, and staff, ensuring full compliance with legislation and hospital policies, particularly in emergency situations where liaison with emergency services may be required.

The post holder will be responsible for protecting people and property through visible patrols, access control, CCTV and key management, and proactive crime prevention. Acting as a reassuring presence, the role also includes welcoming and assisting patients and visitors on arrival, combining excellent customer service with the highest standards of security and professionalism.

• Ensure the safety and security of all persons and properties at The London Clinic, promoting a safe environment and reducing the fear of crime by providing a high‑profile visible presence.
• Ensure all security policies and procedures of The London Clinic are followed and adhered to.
• Carry out patrols and provide escorts as requested.
• Undertake cash runs in line with the Security Operating Procedures (SOPs).
• Provide a prompt response to any security incidents.
• Work as part of the Fire Response & Major Incident teams, liaising with other departments and the Emergency Services as appropriate and in line with SOPs and the Major Incident Plan.
• Monitor all alarms and CCTV systems, ensuring all equipment is operational and that faults are reported immediately.
• Actively seek information/intelligence associated with criminal offences committed and identify suspects and trends.
• Investigate security incidents / breaches in a fair, objective and professional manner so that appropriate sanctions are taken and preventive action is considered.
• Answer and deal with all telephone queries in a timely, polite and courteous manner.
• Deal with staff / patients' safety issues and requests and handle high‑value items, including cash, as requested in line with SOPs.
• Maintain a daily log detailing all activities and incidents, emailed to the SFM as appropriate.
• Maintain a log of all passes issued to new staff, visitors and contractors daily.
• Liaise with the police, fire brigade and other emergency services, assist in the search of buildings and other matters involving the preservation of life and prevention of danger.
• While on duty, dress smartly in line with the department's dress code and The London Clinic's dress policy.
• Assist with the movement and protection of VIPs ensuring their privacy is respected.

• Experience working in a customer service or a high‑end security role (training will be given to those who have not worked in security).
• Understanding of the importance of service delivery.
• Strong relationship building with both internal and external stakeholders, up to and including senior level.
• Strong problem‑solving acumen.
• Excellent communication, verbal and written.
• Able to demonstrate a professional approach at all times and under pressure.
• Computer literate.
• Be able to patrol multiple sites on foot.
• Self‑directed and resourceful.
• Flexible approach to work.
• Well presented.
• Must be able to obtain an Enhanced DBS clearance and 5‑year background check.

• Private Medical Insurance.
• Contributory pension scheme (total contribution up to 20%).
• 25 days holiday plus bank holidays.
• Life assurance.
• Travel season ticket loan.
• Family friendly benefits.
• A range of retail discounts.
• Excellent career development; with clear career pathways and access to further education.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre‑employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply – we would love to hear from you regardless of your background.