Security Supervisor – Public Realm

Location: Greater London

Join to apply for the Security Supervisor – Public Realm role at Carlisle Support Services

Benefits

• Health and Wellbeing Plans – including our family-friendly maternity policy.
• Flexible financial support with instant access to earned and authorised wages.
• Full induction, ongoing training, and structured career development to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top‑up training from our own team of in‑house trainers.
• Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
• Long service and recognition awards – celebrating your achievements.
• Excellent hourly pay rate

The Role

Carlisle Support Services is working with Olympia
, our prestigious new client in West London, and we’re looking for motivated, approachable, and dependable people to join our team.

As a Public Realm (Response) Security Supervisor, you will lead and coordinate Public Realm Response Officers to ensure a safe, secure, and welcoming environment across Olympia’s public and external spaces. You will oversee patrols, manage incidents, and support public engagement while maintaining high professional standards and operational readiness in alignment with estate security requirements.

We’re Looking For People Who Are

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Hands on and like to lead by example.
• Experienced in customer-facing roles.
• At least 18 years old – licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• SIA Guarding or Door Supervision licence holders.
• Able to work full‑time shifts covering days, nights, and weekends.

Your Core Responsibilities Will Include Operational Leadership & Team Supervision

• Lead, coordinate, and supervise the Public Realm Response Officers across the shift, ensuring consistent coverage and performance across the estate’s external zones.
• Conduct daily briefings, assign patrol zones, and manage dynamic deployment based on footfall, events, and threat levels.
• Monitor officer conduct, appearance, and engagement with the public, ensuring adherence to Olympia’s professional standards.

Patrol Oversight & Perimeter Security

• Oversee the execution of proactive foot patrols across public plazas, walkways, external entrances, and perimeter fencing.
• Ensure patrols are logged, verified, and adjusted in response to operational intelligence or incidents.

Incident Command & Escalation

• Act as the on‑ground incident commander for all public realm incidents, including suspicious packages, anti‑social behaviour, medical emergencies, and fire alarms.
• Coordinate with the Control Room, emergency services, and estate management to ensure timely and effective resolution.

Public Engagement & Conflict Management

• Support officers in managing interactions with the public, including de‑escalating confrontations and addressing complaints or concerns.
• Ensure officers deliver a visible, approachable, and reassuring presence in line with Olympia’s public‑facing ethos.
• Liaise with event organisers, tenant representatives, and facilities teams to align public realm security with operational needs.

Threat Monitoring & Intelligence Sharing

• Monitor for signs of hostile reconnaissance, protest activity, or emerging threats in the vicinity.
• Gather and relay intelligence to the Control Room and Security Management Team for situational awareness and risk mitigation.
• Support implementation of counter‑terrorism initiatives through officer deployment and public engagement.

Compliance, Reporting & Documentation

• Review and submit incident reports, patrol logs, and shift summaries to the Security Operations Manager.
• Support audits, inspections, and investigations as required.

Training, Development & Performance Management

• Deliver on‑the‑job coaching and scenario‑based training to Public Realm Officers.
• Identify performance issues and escalates disciplinary concerns in line with contract management procedures.
• Promote continuous improvement…