Duty Security Manager

Duty Security Manager – Fitzrovia, London

Unitrust Protection Services is looking to recruit professional, dedicated duty security managers to deliver a best‑in‑class service to a new prestigious contract in Fitzrovia, London. You must hold a Security Guarding or Door Supervisor SIA Licence, and CCTV Public Space Surveillance is desirable.

Rate: £18.95 per hour.

Shifts:

4 on, 4 off – days, nights and weekends. Approx. 42 hours per week. Start times: 07:00 (days) & 19:00 (nights) proposed.

• Virtual GP 24/7
• Employee Assistance Programme
• Group Life Assurance
• Workplace Pension
• Cycle to Work Scheme
• Tech Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform
• Progression opportunities

• Assist in the management of the security contract at the client’s premises.
• Be the site lead with all procedures.
• Ensure Assignment Instructions are always adhered to.
• Ensure that all Unitrust personnel follow the correct dress code.
• Develop relationships on site with tenants, suppliers & contractors.
• Comply with company health and safety procedures.
• Investigate incidents and record/report all incidents & accidents.
• Maintain security records and logs.
• Post/mail duties with accurate record keeping.
• Admin duties including assistance with compliance documentation.
• Act as incident controller and initialise call‑out procedures in critical incidents.
• Monitor and train staff.
• Deal with staff and visitor enquiries and requests.
• Conduct appraisals, welfare meetings & probations.
• Perform staff performance management where required.
• Administer onsite patrol system.
• Provide team mentoring, training & development.
• Early identification and mitigation of threats.
• Maintain outstanding knowledge of premises.
• Record details of any suspected criminal activity.
• Book in and manage deliveries on site.
• Perform any reasonable instruction received from client or Unitrust management.
• Deliver outstanding customer service to staff and visitors.
• Take an active interest in, and give commitment to the client.
• Ensure environment and service is truly excellent and beyond expectation.
• Be flexible, adaptable to all tasks or challenges.
• Be highly presentable, accountable, take responsibility and ownership for tasks.
• Ensure all contact, internal or external, is courteous, polite, professional and respectful.
• Ensure complete client/tenant/service provider confidentiality.
• Appropriate use of CCTV/access control and other electronic management systems.
• Be familiar with all security and emergency procedures on site.
• Review and maintain all assignment instructions and risk assessments.
• Embrace and deliver bespoke training requirements.
• Complete rostered duties and all associated tasks.

• 5‑year checkable work history in the security industry and/or hospitality sectors.
• Interpersonal skills and confidence.
• Exceptional customer service skills.
• Reliable, trustworthy and punctual.
• Resilient and calm under pressure, with ability to multi‑task.
• Self‑confidence and an interest in self‑development.
• Ability to work to instruction and on own initiative where required.
• Computer literate and confident using Microsoft Office.
• Awareness of security threats.
• Enhanced communication, listening and customer service skills.
• Operation of any CCTV/access control communications.

Unitrust is an Equal Opportunities employer and welcomes applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Any job offered is subject to satisfactory pre‑employment and five‑year work history security vetting checks according to BS 7858:2019.