Control Room Manager

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Carlisle Support Services is looking for a Control Room Manager for a prestigious client to oversee the operations of the security control room, ensuring effective monitoring, incident response, and coordination of security activities across the estate.

Your core responsibilities will include, but are not limited to:

• Support the set up and development of a new control room operation
• Oversee 24/7 monitoring of CCTV systems, fire panels, and alarm systems, ensuring accurate identification and response to activations.
• Ensure all reported security incidents—via radio, phone, reporting app, or in‑person—are promptly and effectively addressed.
• Conduct swift crisis management and incident response.
• Coordinate emergency response efforts, liaising with law enforcement, emergency services, and internal stakeholders.
• Ensure all control room staff are trained to respond to incidents, including fire, bomb threats, and security breaches.
• Conduct regular knowledge tests for all staff to ensure ongoing competence in crisis management and security monitoring.
• Organise and run simulated emergency exercises to assess team readiness and improve response protocols.
• Maintain up‑to‑date business recovery and contingency plans in the control room.
• Create and implement new security policies and procedures for the control room and wider security team.
• Draft detailed security reports, incident logs, and procedural updates to ensure compliance with legal and regulatory requirements.
• Mentor and develop Control Room personnel to produce accurate, comprehensive reporting within the security management system.
• Establish and lead a high‑performing control room team, ensuring optimal staffing levels and efficient shift coverage.
• Prepare duty rosters and manage scheduling to meet operational demands, minimizing staffing shortfalls.
• Ensure correct use and maintenance of electronic security systems, including CCTV, access control, and alarm monitoring software.
• Stay current with the latest security technologies, industry trends, and compliance regulations.
• Lead on GDPR compliance within the Control Room, ensuring all team members adhere to data protection regulations and support the development of relevant policies and procedures.

• Experience in security control room management within a high‑risk, fast‑paced environment.
• Strong background in incident management, crisis response, and emergency planning.
• Experience writing security procedures, reports, and business cases.
• Familiarity with CCTV monitoring, fire alarm panels, access control, and other security technologies.
• Proficiency in MS Office and security management software.
• Strong leadership, organizational, and decision‑making skills.
• Ability to remain calm under pressure and make quick, effective decisions during emergencies.

• Health and Wellbeing Plans
• 23 days paid holiday, increasing to 25 after 2 years
• Discounts and Cashbacks
• Paid Volunteering days
• Employee Assistance Program
• Refer a Friend Scheme
• Cycle to Work Scheme
• Bonus

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. Documents may include passport, driving licence, utility bill dated within the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate, or a valid share code.

Join a growing, market‑leading brand of support services, working with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC Studio Works, and many more. Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment, and selection, training, development, and promotion. In all situations, people will be judged solely on merit or ability.