Trust & Safety Lead

Overview

At Feeld we are creating a world where everyone is more intimately connected to each other and themselves. We are building an inclusive human‑centred product and are looking for a Trust & Safety Lead to become part of our remote team and our mission to elevate the human experience of sexuality and relationships.

You will be responsible for designing and governing the systems, policies and signals that protect Feeld members from harm across the app support processes and real‑world interactions while partnering cross‑functionally to embed safety into the Feeld product experience.

• Experience developing or enforcing policies that address online harm / abuse or platform safety
• A strong understanding of how to balance member safety, product integrity and freedom of expression
• Comfort working across disciplines especially with Legal, Engineering, Support, GRC and Product teams
• The ability to think in systems: connecting policies, tooling and detection into scalable workflows
• A deep respect for consent, inclusion and emotional nuance in how safety is defined and enforced

• Design and evolve enforcement policies that protect members from harm while honoring consent, freedom of expression and community diversity
• Build and maintain scalable systems for reporting, moderation and safety signals in collaboration with Product and Engineering
• Partner with GRC to provide support for Support with clear guidance for case handling, escalation and appeals
• Lead the development and launch of a Member‑facing Safety Portal that centralizes policies, reporting options and safety education
• Translate legal and regulatory obligations (e.g. NCII, age verification, online safety laws) into actionable product and policy changes
• Partner with Legal and GRC to create enforcement protocols that are audit‑ready and aligned with global compliance expectations
• Analyse safety trends, appeal data and harm signals to inform detection systems, policy updates and prioritisation
• Own cross‑functional response plans for high‑severity safety incidents, including IRL event harm, NCII or coordinated abuse
• Champion inclusive, survivor‑informed and trauma‑aware approaches to platform safety
• Represent Trust & Safety internally, advocating for Member protection and platform integrity in all roadmap discussions

• Gain experience owning and driving cross‑functional initiatives that involve Legal, Product, Support, GRC and Engineering stakeholders
• Learn how to balance safety, Member experience and regulatory risk while making clear, values‑aligned decisions
• Deepen your understanding of platform integrity, trust frameworks and online safety regulations across global jurisdictions
• Build confidence in managing ambiguity, setting direction and advocating for safety systems at the org level
• Develop your voice as a strategic contributor to product design, roadmap planning and enforcement governance
• Strengthen your leadership capacity by mentoring others, defining best practices and shaping the future of safety at Feeld
• Grow into a key representative for Member protection internally and externally through transparent communication and principled stewardship

• You are passionate about building safer, more inclusive platforms and see trust as a product feature, not just a function
• You have experience working on or around community guidelines, online safety, platform integrity or harm reduction even if your title wasn’t Trust & Safety
• You are comfortable making principled decisions in ambiguous or high‑stakes situations, especially when different risks are in tension
• You have collaborated across functions like Legal, Product, Support, GRC or Engineering to design or improve policies, processes or tooling
• You see problems as opportunities to improve systems, reduce harm and protect the experiences of people

• You have experience addressing intimate harms like image‑based abuse or NCII and understand how to design systems that respond with care
• You are curious about emerging online safety laws (e.g. the UK’s OSA or the EU’s DSA) and how they intersect with privacy, consent and exploration
• Yo…