Security Manager - Bond

We are recruiting for a Security Manager to join our brand-new Maison store at 166 New Bond Street.

Be part of something iconic, Hermès GB is opening a brand-new Maison store at 166 New Bond Street, London, a true statement of Hermès. This flagship location represents everything we stand for; it's a bold step forward, an iconic space that will set new standards in experience, innovation, and excellence.

In the words of Pierre-Alexis Dumas, Artistic Director - Creation & image, when describing what makes a Maison a store we call a Maison Hermès is a store that is on such a scale, in its architecture and surface area, that it perfectly embodies the spirit of the Hermès home, as it originally was. So, a Maison Hermès is an embassy, it's a whole World, within which you can discover the culture of Hermès, beyond its products.

It is much more than a store.

We are looking for a team of individuals who will all play a part collectively in crafting a culture, which emulates all that is unique to Hermes, to London and to the Maison. You will contribute to the Maison by bringing ambition, kindness, tenacity and a strong team spirit. You will be open minded, forward thinking, service and people orientated, showing humility and respect for others.

This new role joins our new Maison, 166 Bond Street, leading a team including an Assistant Security Manager and Security colleagues. The Security Manager is responsible for ensuring the safety of people (employees and clients), property and premises within the shop at all times, in compliance with legal regulations, defined procedures and Hermès values.

Our Security Manager will ensure that the security teams are always present during the Maisons opening hours to the public, as well as during one‑off events and during periods when the Maison is not open to the public and internal or external personnel are required to ensure compliance with current legislation.

Key Responsibilities

• Ensuring that the Maison opens and closes in optimum safety conditions
• Full ownership of the Bond St Maison and security of the premises and people
• Working under the policies and processes of the Group as well as recommendations from the Country Security Manager based in the HO Retail team
• Ensures access control and the Maisons immediate environment, with a deterrent presence
• Welcoming and assisting customers whilst ensuring their safety, assigning staff to strategic locations and according to the flow of customers, helping to manage queues
• Participate in the improvement / evolution of internal procedures aimed at preventing and / or reducing the risk of theft
• Assist with security audits, risk assessments and emergency response planning.
• Monitor surveillance systems and ensure we are using security technology effectively.
• Collaborate with the store management team, law enforcement and emergency services where required.
• Investigate security incidents and prepare reports ensuring that we are implementing any corrective actions and methods for prevention where possible.
• Maintain an up-to-date knowledge of potential security threats, industry standards and best practices and ensure these are communicated to the wider team
• Ensuring that product security tools are in place and altering staff if they are not
• Ensure compliance with legislation and the application of internal procedures, protect the image of the house, and ensure the safety of his / her own team in all his / her actions : intervention in the event of theft or physical assault, use of camera
• Ensure all emergency procedures are operational and effective
• Supporting with issues related to fobs

• Managing the team on a day-to-day basis
• Participate in the vetting of external security guards
• Ensuring the integration and training of each new recruit
• Conducting annual interviews, participating in remuneration reviews and developing professionalism
• Planning the presence of staff and adjusting the schedule in conjunction with the Maison Directors and Management, depending on activity
• Report to Maison management on development needs, problems and areas for improvement
• Planning the presence of…