Industrial Customer Success Manager

About Claroty

Claroty redefines cyber‑physical systems (CPS) protection with an industry‑centric platform that secures mission‑critical infrastructure. The Claroty Platform offers asset visibility, exposure management, network protection, secure access, and threat detection across cloud and on‑premise environments. With 1,000+ customers worldwide, Claroty is a certified Great Place to Work®, ranked on Forbes Cloud 100, and recognized by KLAS Research as Best in KLAS for Healthcare IoT Security.

We are hiring a Customer Success Manager who embodies our core values:
People First, Customer Obsession, Strive for Excellence, and Integrity. The role is based in the United Kingdom and requires a UK‑based candidate with full proficiency in English.

• Own customer happiness and retention, serving as the primary point of contact for top‑tier customers.
• Build and nurture relationships at all levels, including C‑suite executives.
• Guide customers through a customized journey that delivers desired business outcomes and positions you as a trusted advisor.
• Orchestrate internal teams (Support, Product, Sales, Deployment) to provide a seamless customer experience.
• Monitor customer health and usage, proactively addressing challenges to maximize product value.

• 3‑5 years in Customer Success, Account Management, or a related role within a B2B cyber/OT environment (preferably SaaS or technical product).
• Track achievement of customer objectives and identify opportunities for improvement.
• Collaborate cross‑functionally with teams such as Support, Deployment, Product, and Sales.
• Experience working with Cyber Security stakeholders.
• Previous consulting experience is an advantage.
• Ability to travel (25%).

• Great Place to Work® certified culture focused on camaraderie, credibility, fairness, and respect.
• People‑first approach with an emphasis on personal care, work‑life balance, and mental health.
• Stability and continued growth with over $700M in investment and more than 1,000 customers worldwide.
• Career development via biannual performance reviews, feedback sessions, and individual development plans.
• Transparency through all‑hands meetings, town halls, and “Coffee with the CEO” sessions.
• Hybrid working culture with offices in New York, Tel Aviv, London, and Singapore.

Claroty is an equal‑opportunity employer committed to fostering a diverse and inclusive work environment. We encourage applications from candidates of all diverse backgrounds and provide special accommodations upon request during all selection phases.