Wellness and Client Manager

Role Description

The role will be around growing the business, nurturing clients, and building the brand locally and then expanding through the UK
. We are looking for a dynamic, people-focused individual with a passion for wellness to join our growing team in Wimbledon.

This is not a typical front-of-house role. We are looking for someone who thrives on building relationships, growing a business, and creating exceptional client experiences within the wellness industry.

You will play a key role in driving revenue, nurturing clients, and helping expand our brand locally
.

If you love wellness, enjoy sales, and are excited about helping a boutique business grow, this role offers a unique opportunity to make a real impact.

This role combines sales, marketing and client experience
, making you a key part of the business's growth.

You will:

• Conduct consultations with new clients
• Recommend appropriate treatments, programmes or memberships
• Convert enquiries into loyal clients
• Follow up with prospective clients and nurture relationships

• Help create and capture engaging social media content
• Assist with marketing initiatives and local partnerships
• Support events, workshops and community collaborations
• Contribute ideas to help grow the brand

• Create a warm and welcoming environment for clients
• Build genuine relationships with clients
• Personalise the client journey
• Encourage repeat bookings and referrals

You are:

• Passionate about health, beauty or wellness
• Naturally confident in sales and client conversations
• Highly people-focused and relationship-driven
• Energetic, proactive and entrepreneurial
• Excited about helping grow a boutique wellness brand

• Strong Analytical Skills to assess data, track performance metrics, and develop actionable insights.
• Excellent Communication and interpersonal skills to effectively collaborate with teams and engage with clients.
• Proficiency in Customer Service and Customer Experience to understand and respond to client needs and enhance their satisfaction.
• Strong Project Management skills
  , including the ability to plan, organize, and coordinate multiple initiatives.
• Proactive problem-solving abilities and the capacity to work efficiently in a dynamic environment.
• Experience in the wellness industry or a related field is highly advantageous.
• Bachelor’s degree in Business, Marketing, or a relevant discipline is preferred but not mandatory.

• Opportunity to grow with a fast-growing wellness business
• A collaborative and inspiring environment
• Ongoing learning within the wellness industry
• Competitive salary + performance incentives