National Account Executive

The National Account Executive is instrumental in driving sales growth, ensuring that the Supplies Sales team meets its annual financial targets.

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

This is a fantastic opportunity to join a team of over 1,400 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

The National Account Executive is instrumental in driving sales growth, ensuring that the Supplies Sales team meets its annual financial targets. The role centres on forging new, long-term partnerships with major national clients, utilising both virtual and face-to-face engagement methods. In addition to cultivating new customer relationships, the post holder is responsible for developing existing accounts to achieve growth and meet sales revenue objectives within the First Aid and Health & Safety product markets, spanning both commercial and public sector customers.

A key aspect of the position involves identifying and securing new customers, with a focus on high-profile corporate prospects. Success in this role will be determined by the ability to meet or exceed annual sales targets, acquire new accounts, and efficiently plan and execute the introduction of new products to the market, ensuring that priority customers are targeted as these launches occur.

You will be educated to GCSE level or equivalent (Grade C /
4) including Maths & English, minimum 5 you will have experience in building rapport and developing sustainable relationships within a business-to-business environment, particularly with major corporate clients, a proven ability to win, retain and grow new customers through face-to-face interactions and ability to analyse data to produce reports and make sound business decisions.

• Proactively maintain and enhance positive relationships to ensure that St John Ambulance is recognised as the preferred supplier of first aid and health & safety products. This involves preparing and conducting business reviews, delivering presentations, undertaking relationship reviews, responding to customer issues, and actively developing relationships to strengthen connections with customers.
• Contribute to the overall achievement of Supplies revenue. Secure and develop new major accounts in accordance with the prospect strategy, while also retaining and expanding the existing customer base by identifying up-sell opportunities. The aim is to achieve or surpass targeted revenue for supplies, ensuring that the customer experience meets agreed standards in terms of both quality and frequency of contact.
• Develop and implement comprehensive contact plans for all major accounts. Plans should include virtual and face-to-face visits, telephone calls, both structured and informal meetings, and customer satisfaction reviews to foster ongoing engagement and…